Printer less than 3 months old, light use single user office.
Getting toner smudges down center of paper. Have tried "Maintenance - clean drum" but it only helps temporarily. There is toner residue on green roller in cartridge but even if I wipe that off, it keeps coming back after a few copies.
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones). click here to download the app (for users in the US for now) and get all the help you need. Good luck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Smudges, Lines?, Tracking LInes? How to Clean a Laser Printer
Smudges Smears and dirty tracks on your
paper are from your roller bar's build up of toner. You can do this
yourself if you're willing to put some effort into it. The solution
to this is written below.
To clean up a laser printer
that's leaving lines/smudges/smears on paper do the following and
should you get stuck post the problem you're having to us on
fixya.com for some further assistance.
Digging into the guts
of your machine is how you clean it up if you know how or are handy
this way with things mechanical. And, may be the only way if you've
printed a lot of sheets and the inside of your printer is filled with
toner dust. The dust comes off the paper itself and just gets inside
and starts to blow around until you see what you're seeing on your
Two things to be aware of though, you
will want to do this outside or in a garage on a plastic sheet and
wear gloves. The toner is static sensitive by design and it gets
everywhere. You'll want a small vacuum with a clean bag you'll trash
later, canned air, a 3/4 inch natural bristle paint brush (less than
a buck type) and some lint free rags. All these things you'll have to
trash when you are done as you'll get them saturated with toner. I
use an old Orek cannister vacuum outside and no bag to get better
suction and the hose can be swapped easily on this vacuum with the
exhaust to blow out (blow the toner out first before you use it on
your printer. The vacuum blow side is good and economical instead of
going through cans of air all the time.
Remove your toner
cartridge carefully, close the open port and place it in a bag large
enough and place it well aside.
Disassemble the unit in a laid
out order that will help you to reassemble it later.
take each component out blow it off in an area away from disassembly
area and downwind from you. Look for areas you can clean out further
with your disposable brushes and then blow that area out too.
you get to the rollers and have done the above sequence put a clean
brush in alcohol and wipe down the rollers until they're clean. Once
the rollers are done, you'll need another clean brush and soak the
rollers down with clean water. The alcohol shrinks the rubber
compound and the water will rehydrate them. This is pretty important
as a roller that has shrunk from dry humid climate or cleaning the
rollers will start to slip or worse one side will and the other won't
and you'll have a paper jam.
Go through your entire unit this
way and on reassembly you may want to look the gears over and see if
the white lithium is pretty dark, if so clean those off by wiping and
add new white lithium grease jto them.
Be pretty careful
putting the toner into place and make certain it is latched
Once the unit is clean and reassembled just plug
the unit it while your still in your clean up area and power on and
then off. Do this a couple of times so the gearing seats itself. When
you energize a printer fully, it goes through a power on self check,
that will fail if you don't power on/off quickly a few times for the
gears to seat themselves. Then let the system energize completely.
You may get an error message, don't be too surprised, just look it up
and see what needs to be done about it.
Once it energizes and
powers up with no error messages other than you're not connected to a
computer start feeding sheets out the printer until they come out
You should be good to go at this point.. With your
computer off, connect to your computer and power up. If you have any
trouble post your problem here at fixya.com or you can reach me at:
fixya.com/users/worldvet Good Luck and Happy
How do I clean white or black spots on printed documents?
Description:First make 10 to 15 copies of a blank, white sheet of paper.
If you still see the spots on printed documents after making multiple copies, clean the drum unit as follows:
Remove the drum unit and toner cartridge assembly, and then remove the toner cartridge from the drum unit.
the print sample in front of the drum unit so you will know the exact
position on the drum that is causing the poor print.
Turn the black gear on the drum as you check the surface of the OPC drum.
The OPC drum is photosensitive so do not touch it with your fingers.
you find the substance on the drum surface that matches the print
sample, gently dab the surface of the OPC drum with a cotton swab that
is lightly dampened with isopropyl alcohol.
Do not use a scrubbing or wiping motion because this might damage the drum.
Do not try to clean the surface of the OPC drum with a sharp
object, such as a ball-point pen, because this might cause permanent
damage to the drum unit.
If the print quality still has not improved you need to install a new drum.
Printer needs a good clean and service.
Toner particles have probably split onto the fuser drum or has been contaminated by previously printed paper losing some toner.
As the particles get re-heated, they become waxy and smear around the drums and rollers.
For stripping and cleaning procedure, check the FIXYA manuals and tips, searching for your model, or similar one, or try a manuals download website and enter your make & model.
HP may also have the info.
You'll probably need a service manual rather than the user manual.
Hmm... This sounds like it is a toner problem. If your roller is getting too much toner then it just globs it onto the paper even though the drum is not asking for it. Are you using a new toner cartridge or a re-filled one? Is it from Brother or a 3rd party? I suggest you remove the toner cartridge and check inside the printer. Clean any spilled toner. Check the toner cartridge for leaks .. give it a good shake and see if it is leaking. If you have another toner cartridge, you can replace it to test. You may need to pint a few pages to see a change. Another test could be to print a few (2-5) "BLANK" pages. The printer should not be depositing any toner. If no smudge or the smudge stays the same, then the toner cartridge is the likely problem. If the smudge is there, but gets smaller, then clean your printer.
Hi, try to pull out complete process unit(cartridge) with toner box .You have cleaner(blue or green color) move this cleaner from right to left side 4 or 5 times.Note that cleaner MUST be in home position-right side when you finish.Check print.
If problem still persists, you must do following:take away small grey plastic cap on left side of cartridge,then push complete charge corona(part with cleaner on top of it) to left side just enough to lift right side of corona from cartridge.Pull out that corona and you can see drum and developer roller. Turn the gear on drum,and look for smudges on black developer roller.Try to clean smudges with brush or with dry cloth.Toner will again attract to that area,but regular.