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Here are some troubleshooting steps that you can try that may (or may not) correct your problem. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty (or repair cost approaches that of the camera), they're worth that try. Some of the later steps do involve some risk to the camera, so carefully weigh your options before deciding to conduct them: And here's a video summary of the steps:
This problem is quite common with this camera. Try pulling the lens out gently all the way till the lens cover opens. Then you twist it gently till you hear a click and it should be fixed. Let me know how it goes.
Lens errors (zoom errors on Fuji's) are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...
Unfortunately, many cameras that fall prey to lens error problems can only be corrected by professional repair. But, here are some last resort troubleshooting steps that you can try that may correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty (or repair cost approaches that of the camera), they're worth that try.
Usually those symptoms indicate that the lens extension drive motor or gears are jammed or failed. This means you will need to take it in for repairs or replace it.
Unfortunetly the repair cost on this is not cheap and can come close to what a new camera is worth. If you have warrenty then get it fixed it will be covered but if you are paying for it then get an estimate and check it against the cost of a new camera.
the camera may not be dropped but the lens may have initiated incrrectly, like it was turned on inside the case that the something prevented the lens to fully mount (telescope out) to default capture position.
it is repairable with Fuji Techs, but if the cost of the repair is worth 3/4 to the original price when you got the unit and is out of its warranty, then it will be best to get it replaced, and you may use this camera for harsh environments, like outdoor trekking or a helmet cam perhaps, it just a personal idea.
whilst reading out loud instruction to fix the 'zoom error' my wife turned and twisted the zoom lens clockwise and shake th camera gently - all of a certain it worked again as per normal - try it - hope it works for you too!
The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the
probability is that you will have to get it fixed by a professional.
these at own risk as it may further damage the camera.
try connecting your ac adapter or usb cable.
Try holding the
shutter button while switching on the camera.
Look at the lens ,
and if some of the lens 'circles' is misaligned or not concentric then
try wiggling it (while holding camera lens down).
pushing or pulling the lens when it extends but this is risky as it may
cause the lens barrel to slip out of its guidance system.
way to do this is to place the camera lens down on a hard surface and
then power it up. Be sure to use a soft cloth or something similar as to
not scratch your lens or casing. Let the lens push the camera up and
down a few times and sometimes the little resistance provided by the
camera is enough to get things going again.
Try hitting your
camera near the lens on the body with the soft tissue on the palm of
Other than that , I would take the camera to a repair
center for a evaluation to see if it would cost more to repair than to
replace the camera.
If it is still under warranty I would suggest
you take it in before trying any of these steps and remove any
off-brand batteries or accessories as some stores are really fussy about
warranty repairs on camera's with non-brand accessories.