Question about Frigidaire ATF6000ES Front Load Washer

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Affinity Front Load Washer E21 first, now E23

We had the E21 and hopefully unclogged it.  Now the drain pump is all that runs.  I unplugged the pump and started the machine.  It sat there for a minute or so and now I get a E23.  Thanks for any help, the wife is on my tail to fix her machine.

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  • kenneth Oct 30, 2007

    Thanks Kmike but it adds more questions-  The pump is all that runs now.  It starts on any cycle and that is all that happens.  It won't fill with water or anything but you hear the pump running.  When we got the 21 I was able to remove the back cover and pull off the discharge hose.  As I squeezed the big hose (the one from the tub to the pump) all of a sudden water came gushing out leading me to believe that I cleared the blockage.  I put it back together and now the pump won't shut off.  It starts for about 1-2 minutes and then the machine shuts down.  Its still within the extended warrenty as I've only had it a year but I hate being without a washer while the company, then the shop dilly dally around.  If its minor and I can fix it myself I'd love to do so.  Any more ideas?

  • Anonymous Nov 10, 2007

    I have an e21 code coming up right now. I have a tub with with about 5 inches of water staying in it. When I push the start button to try to flush iit out the machine starts and about 10-15 seconds in I get a terrible buzzing sound that does not stop. I am going to try to clean out the clog and see what happens.

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E21 Water not pumping out fast enough. Refer to test (3).

E23 Drain pump relay on control board failed or wire off pump. Replace control board or wire.

 

1. Check the drain hose for restrictions.

Restriction. Correct problem.

No restriction. Go to step (2).

 

2. Start the washer and check for 120 VAC at the

drain pump.

Zero. Replace the control board.

120 VAC. Remove the pump and check for

blockage. If blocked, remove the restriction,

if not, replace the pump.

Posted on Oct 30, 2007

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I had the code E21 error (not draining) on my 2012 Electrolux EWFLS70JTS0, which I'm guessing is similar to a Frigidaire Front Load Washer. After reading about the potential causes being related to drain or pump obstructions, I decided to try forcing compressed air into the drain hose at the rear of the washer to see if I could push out whatever got into the system. So I moved the washing machine out from the wall, and pulled the drain hose out from its wall inlet. No disassembly required. Then I placed the trigger air nozzle from my compressor into the drain hose that's connected to the back of the machine, and held it in place with my hand so that most of the air pressure would go up the hose and into the machine.
Once I pulled the trigger to start the air flow it only took a few seconds to see bubbles appearing in the washer's tub. At that point it seemed any obstruction was now pushed out (where it went, I'm not sure. Somewhere in the standing water in tub I suspect).
I suppose it would be just as effective to use a garden hose with water (if you don't have an air compressor), but a little more messy. Anyway, as soon as I put it in "quick wash" mode (which starts with a drain cycle), it drained fine. 100% problem solved! No more error code. And no repair bill!. I just hope that whatever was restricting the drain flow does not find its way back into the system again. It's been a couple of days and so far, so good.

Posted on Sep 29, 2013

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1 Answer

It pauses with error code E20 and doesn't seem to drain or spin, could it be the filter is cloged?


The E20 error code is a class code that indicates a drain problem in the washer. This is consistent with the drain and spin problem that you are observing. To determine the exact error code, follow these steps:

Wake the machine by pressing any button

Wait 5 seconds

Press and hold the START and PAUSE/CANCEL buttons simultaneously

The exact error code (E21, E23 or E24) will be displayed.

If E23 or E24 are displayed, you will normally need to replace the control board due to a failed drain pump relay.

If the E21 code is displayed, I recommend that you follow these troubleshooting tips:

Check the washer drain to see if it is clogged.

Check the washer drain hose for a clog or restriction.

Make sure that the washer drain system complies with the installation instructions for the washer.

Try to gravity drain the washer by placing the drain hose in a bucket on the floor. If the washer will gravity drain, you may be able to

unplug the washer

and remove the bottom front service panel using the procedure in the image below. Arrange towels to catch residual water that may be in the washer and check the pump filter and drain trap for a clog or debris. If you find no clog or debris, then you may need to replace the drain pump. NOTE: You should not attempt this procedure unless you are completely confident in your technical ability to safely access and check the pump. Do not disassemble the drain pump hose if the washer is full of water.

pauses-error-code-e20-doesnt-seem-drain-l0aezfktzb4tbeszt3mrtc2e-3-0.jpg

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May 15, 2015 | Washing Machines

1 Answer

E21 frigidaire affinity won't drain


Good Morning Friend,

I understand you are receiving an E21 code on your Frigidaire Affinity washer, model# ATF7000E, and it is not draining. The E21 code can possibly mean that the water is not draining out fast enough. Please check the drain hose for any kinks or clogs. Also, make sure that your home's drain pipes are not clogged as well. This could also be a false code. Try resetting your appliance, by either unplugging it or shutting the power off at your home's circuit breaker, for 3-5 minutes. Sometimes there can be a miscommunication between the different boards inside your appliance. Restore power and start any cycle. I ask that you please follow up with a comment on the post, at your convenience, to advise if further troubleshooting is needed or if your appliances status has changed successfully. Hope this is helpful.

-Best Regards-
WP

Jun 28, 2014 | Frigidaire Affinity ATF7000E Front Load...

1 Answer

What does error code E23 on a frigidaire affinty front load washing machine mean


Good Morning Friend,

I understand you are receiving an E23 code on your Frigidaire Affinity washer, model# GLTF2940ES. The E23 code states that the drain pump relay on the control board has failed. This could also be a possible false code. I suggest resetting your appliance, by either unplugging it or shutting the power off at the circuit breaker, for 3-5 minutes. Restore power and start any cycle. I ask that you please follow up with a comment on the post, at your convenience, to advise if further troubleshooting is needed or if your appliances status has changed successfully. Hope this is helpful.

-Best Regards-
WP

Jun 18, 2014 | Frigidaire GLTF2940ES Front Load Washer

1 Answer

Front load washer e21


Good Morning Friend,

I see that you are receiving an E21 on your Frigidaire washer, model# ATF6000ES. The E21 error code states that water is not pumping out fast enough. Here are a couple of suggestions that you can try.

    1)Check the drain hose for any kinks or clogs. Also, make sure that the drain hose is only 6-8 inches down in the drain pipe. If the drain hose gets backed up with water this error can occur.

    2)Make sure that the actual drain pipe, where the drain hose goes into, is only a maximum height of 8 feet. If it is longer than 8 feet, you will need to cut some of the pipe off.

    3)Make sure that your homes drain pipes are not clogged. If they are, you will need to unclog them. Call a plumber if necessary.

    After checking the above suggestions, reset your washer by either unplugging it or shutting the power off at your homes circuit breaker, for 3-5 minutes. When you restore power, start any cycle on your washer. If you are still receiving an E21 error code, I suggest contacting your local authorized technician for further assistance. They will be able to diagnose your washer and determine why you are receiving an E21 on your appliance. Hope this is helpful.

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May 13, 2014 | Frigidaire ATF6000ES Front Load Washer

1 Answer

Code E23 comes up om my Frigidaire Affinity front load washer. I have changed the motor control board but still have the code E23, checked the wiring harness and everything looks good. Unplugged the pump...


Hi James, thank you for your post! If you are getting an error code E23, it usually means one of three things: your drain pump relay has failed, a wire may be disconnected from the pump, or your main control board needs replacing. However, since you have already replace the control board, one of the best ways to determine if this is a false error code is to reset the power to the appliance by either unplugging it or flipping off the breaker. It is important to wait roughly ten minutes and then turn the washer on. If the error code persists, it would be advisable to reach out to an expert technician to ensure the appropriate replacement part is ordered and is installed correctly to prevent future issues. I hope this information helps to some degree - thanks for your question, and please do not hesitate to reconnect.

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My frigidaire washer has e21 error code and wont start


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You have a pump error - 1. Check the drain hose for restrictions. Restriction, correct problem. No restriction, go to step (2). 2. Start the washer and check for 120VAC at the drain pump. Zero, replace the Main Control Board. 120VAC, remove the pump and check it for blockage. If blocked, remove the restriction, if not, replace the pump.

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E23 error code means the drain pump relay on the control board failed or wire off pump. You already replaced control board so check the wire at the pump and make sure it's secure.
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E21 means "Not pumping out fast enough". Could be debris caught in the pump inlet sump or pump body.
a75737b.jpg Disconnect the inlet sump from the pump. Disconnect the outlet hose from the pump. Remove the (2) screws, one on each side, holding the pump housing to the washer base. Unplug the wires from the pump motor and lift the pump assembly out.

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