Question about HP DeskJet 960c InkJet Printer

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Paper Jam Jammed piece of paper in printer - HP DeskJet 930C. Unable to remove any part of the printer in order to clear the jam.

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  • tilleyb1 Jun 13, 2008

    after managing to wok out to clear paper jam and carrige being stuck on left, i now hav the problem of when try to print, paper starts to feed but jams again and carrige gets stuck back on left side of printer. i am unable to see any more paperbeing stuck in the system. any sggestions

    Brian

  • Anonymous Aug 07, 2008

    paper jammed and and unable to grab hold to pull out. is there any way to lift track?

  • Anonymous Mar 31, 2014

    paper is not coming out

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I have exactly the same printer, here's how to remove jammed paper.
1. Unplug printer from mains and your computer. 2. Turn Printer around 3. There is a darker-grey panel with a knob in the middle of it. Turn the knob anti-clockwise to release the panel 4. The jammed paper should loop around the roller. Gently pull on the loop slowly until it has released fully. 5. Put the panel back on the printer and turn knob anti-clockwise to lock it into place.
Hope this helps.
BurntLime

Posted on Jan 05, 2009

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Mostly HP printers have a panel door which you can open when a paper jam happen...it is usually located at the back of the printer. If you have your manual try checking it there on how to do it.

cheers.

Posted on Oct 29, 2007

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1 Answer

The orange light keeps flashing and it says there is a paper jam but I cleared the paper jam but the orange flashing light will not go off.


1. there is a sensor at the end of the printer which shows paper jam recovery. the sensor of your printer may be jammed. clear the jam and it will work. 2. if not, there may be a small piece of paper near the sensor of your printer. clear it.

Aug 30, 2011 | HP Deskjet 460c InkJet Printer

2 Answers

Paper is jammed in my HP Photosmart C3180 All-in-One. Can't figure out how to open machine to remove paper.


Follow these steps to clear the jam from the product. Step one: Remove any loose paper Remove any loose sheets of paper from the input tray and the output tray.
CAUTION: Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism. Remove any loose paper Do not pull jammed paper c01954290.gif c01961869.gif Step two: Clear the jam from the rear of the All-in-One Follow these steps to clear the paper jam from the rear of the product.
CAUTION: Never pull jammed paper from the front of the product. Pulling paper from inside the front cover can cause mechanical damage to the product. Always access and clear paper jams through the rear access door.
  1. With the product powered on, disconnect the power cord, USB cable, and Ethernet cable from the rear of the product.
  2. Press in the tab on the rear access door to release the door. Pull the door away from the product to remove it. Figure 1: Remove the rear access doorc00703963.gif
  3. To avoid tearing jammed paper, gently grab both edges of the jammed paper, and then pull with even pressure to remove.
  4. Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product.
    CAUTION: Make sure to remove any bits of torn paper from the rollers inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur. Figure 2: Check the product for bits of torn paperc01979299.gif
  5. While you have the rear access door removed, check the rollers with your fingers. Rollers should roll freely and feel springy. If rollers are missing or do not turn freely, buy a replacement rear access door. Click here to order a replacement part from HP .
  6. Reattach the rear access door. Gently push the door toward the product until it snaps into place.
Step three: Clear the jam from the front of the All-in-One
CAUTION: Carefully remove bits of torn or jammed paper from the front of the product. If you pull too hard on jammed paper, you might damage the print mechanism.
  1. Make sure that you disconnect the power cord from the rear of the product.
  2. Open the cartridge access door. Figure 3: Open the cartridge doorc00372271.gif
  3. Gently pull out any jammed bits or torn pieces of paper from the rollers inside the product.
    CAUTION: If the paper tears when you remove it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams might occur.
  4. Close the cartridge access door.
  5. Reconnect the power cord to the rear of the product.
  6. Press the Power button (c01602202.gif ) to turn on the product.

Mar 13, 2011 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

Even after removing thye paper the status shows papaer jam. and unable to print


Try to use some compressed air, on the back inside of the printer, probably one of the sensors is jammed with dust or a tiny piece of paper.

Dec 05, 2010 | HP DeskJet F380 All-In-One Printer

1 Answer

Paper jam in hp1300 cannot print


Remove the cartridge and paper tray to see where the paper jam is. If it is a whole page jammed inside of printer, before removing shut off printer and carefully remove paper if you end up tearing a piece this will make it harder to remove in pieces. After you have removed jammed paper reinstall toner cartridge and paper tray turn printer on and see if this clears the jam error message.

May 28, 2010 | HP LaserJet 1300 Printer

1 Answer

Paper is jammed and unaccessible to pull out is


Hi,

Never try to pull paper from front cover, if cause mechanical damage to the device, Try to pull it from back of the printer or from paper tray,Visit this link to clear paper jam & Carefully follow the instruction:-
http://h10025.www1.hp.com/ewfrf/wc/document?docname=bud09128&cc=us&lc=en&dlc=en&product=60096

Have a nice day....don't forget to rate the solution.

Feb 20, 2010 | HP DeskJet 930c InkJet Printer

1 Answer

Paper jammed and torned.cannot remove the paper


If paper is jammed internally, you may need to remove the rear access door to clear the problem.

1) Press power to turn off the printer
2) Follow manual to remove rear access door
3) Remove the jammed paper or any little bits that might interfere with the paper path.
4) Replace rear access door.
5) Power on

Try printing again. I hope this solution helps!

Dec 26, 2009 | HP DeskJet 2600 InkJet Printer

1 Answer

HP printer doesn't work after clearing a paper jam


If you did not get ALL the jammed sheet out, there is still a small piece of paper in there somewhere, probably covering a sensor or micro switch. Get a torch and look carefully. If youu don't find anything you may need to disassemble the printer to find it. What have you got to loose?

May 16, 2009 | HP DeskJet 6840 InkJet Printer

1 Answer

I have a Deskjet Printer 930C and the paper is jammed solid and I cannot release it. I am a home user


HP printers have a panel door which you can open when a paper jam happen..it is usually located at the back of the printer.

Sep 21, 2008 | HP Office Equipment & Supplies

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