Question about Dyson DC15 All Floors - The Ball Bagless Upright Cyclonic Vacuum

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Dyson Ball Vacuum

Hi, I have a Dyson ball vacuum.  I have vacuumed up a felt tip marker, left behind by my kids.  It is in the tube and is impeding the attachment wand which slides into the handle from going all the way in.  Can you describe how to remove it?  I have not tried to repair myself  (yet).

Sandy

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WOW! My kid just vacuumed up my furminator top. I thought for sure I was gonna have to take it in. Thanks for the information

Posted on Nov 25, 2008

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At the bottomor end of the wand there is a curve hose. That is removable. Pull the wand out all the way and turn that curved piece down. It slides out. There is a little channel. It should come right off. I've been there. Let me know if it helps.
Jacquie

Posted on Oct 02, 2008

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Posted on Jan 02, 2017

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How old is your Dyson?
I suggest you contact Dyson Support directly to see what they can do for you. Make sure to have your model number and Serial number handy when you contact them.
Here's the link to their main page; once there, click on "Support" Dyson vacuum cleaners fans heaters accessories spares official site

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Can Ipleasespeqk to someone


take the unit to a repair shop and talk with them
we don't have a video ( u-tube not fixya) and most videos are specific

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Hi there,

To remove, clean and replace your DC24's brush bar, please follow the steps shown in the video below.

I hope this helps - if you need any further assistance or advice, please visit www.dyson.com and click 'Support', or call our customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

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Your Dyson should not tip over while you're using the hose and wand. If it seems to be doing this, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US), as we may be able to offer some helpful advice on the best way to use the machine.

Best wishes,

Jack
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http://www.dyson.com/

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Hi there,

I'm sorry to hear you're having difficulties with your DC24. The issue you've described sounds unusual, and we'd appreciate the opportunity to run through some troubleshooting with you over the phone. You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US) - please have the machine to hand when you call.

We'll look forward to hearing from you.

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Hi Antonia. I assume the spinning part is the brush roller. If so, you have a broken or stretched belt. I am not too familiar with the Dyson. I would be interested to know your progress so I can learn also. Thanks Chris

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