Question about HP PhotoSmart C4180 All-in-One Color InkJet Photo Printer

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Scanning pictures to my computer.

I'm having trouble getting the software to download to my computer, so I can scan my pictures.

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Can you provide a bit more information. What problems are you having? Are you getting error messages? Where are you trying to download from?

Posted on Dec 16, 2007


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1. Turn on your computer, wait for it to boot up, then turn on your printer.
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Can't scan PLEASE HELP!

SOLUTION: Download the latest version (v 7.7.2) of the HP software from the HP website at Uninstall the previous software and then reinstall the downloaded software. WORKAROUND: Follow the steps below:
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  2. Open Image Zone and click on Scan Picture to scan everything.
  3. After the scan is completed, change the settings from glass to scan slide/negative from TMA. The unit will scan again and show the four slides or negatives in the preview.
  4. Click on the first picture in the scan preview and make the following changes:
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    • change the resolution to 72 dpi
  5. Click on the second picture in the scan preview and make the same changes described above.
  6. Click on the third picture and then the fourth picture and make the same changes.
  7. Click Accept . The correctly scanned slide or negative images will be saved in the Gallery.

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