We get a paper jam error when no there is no jam. I have opened the fuser and the paper has advanced about half way through the unit but appears clear.
I suspect that this is a sensor problem, but I don't know what the sensor looks like. Is it mechanical or electronic. If I remove the fuser unit, there is a black, plactic arm which presently swings free and doesn't appear to be attached to anything. I have opened up the bottom, removed the front circuit board, but still cannot see anything that this arm would connect to.
Are schematics or photos of the insides avaialble anywhere? I am in Costa Rica and have no access to a Brother Serv ice center. (I do computer repairs).
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Pull the paper tray completely out of the printer.
Pull the jammed paper up and out of the printer.
Press the cover release button and then open the front cover.
Pull out the drum unit assembly. Pull the jammed paper up and out of the printer. If you cannot remove the drum unit assembly easily at this time, do not use extra force. Instead, pull the edge of the jammed paper from the paper tray. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown below.
Open the back output tray. Pull the jammed paper out of the fuser unit. If the paper jam can be cleared, go to Step 7. After you have just used the printer, some internal parts of the printer are extremely hot! Wait for the printer to cool down before you touch the internal parts of the printer.
Open the jam clear cover. Pull the jammed paper out of the fuser unit.
Close the jam clear cover. Close the back output tray.
Push the lock lever down and take the toner cartridge out of the drum unit assembly. Take out the jammed paper if there is any inside the drum unit.
This error comes when media doesn't come to fuser delivery sencor with in the specified time it may be due to improper paper picking or fault in registration ***...
clean the paper feed rooler & registration *** path ur problem will resolve defin...........
Open the Top Half of the Copier. The Scanner Section pops open by pushing up.
Underneath the Scanner Section is the Fuser Unit. Check in the Fuser Section, you will find paper Jam in the Fuser Section.
The fuser is the problem. Most likely the fuser will need to be rebuilt or replaced. Google a business called The Parts Drop. they have either the parts or the unit.
You may just have to take the fuser out and remove a badly jammed piece of paper in that module. Shut the machine off for a half an hour. Remove the back cover. You will then see on the left side a black plastic bracket with 3 plugs on it. Disconnect those 3 plugs. Then open the right side door and toward the top is the fuser. It has yellow caution HOT labels on it. There are 2 silver phillips screws holding it in. Remove the screws and then remove the fuser unit and see if there is a paper in there. There are 2 screws that you can remove and the fuser will kind of fold open to inspect for bent fingers or one out of place.
Usually there is a sensor right before the paper enters the fuser. If the paper sensor is bad the machine will stop feeding and output the error paper jam. This is probably the cuase if the paper stops in the same position all the time.