Question about Konica Minolta PagePro 1350W Laser Printer

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"Can't Detect Genuine Toner Cartridge"

I have this pop-up come up and there is a Minolta cartrige in it but I can't seem to clear the problem

The second part is this

To ensure the best print quality, verify that a genuine KONICA MINOLTA toner cartridge is installed in the printer.
Problems caused by non-KONICA MINOLTA consumables could invalidate your warranty.

Don't know how to clear the problem and get my printer running again

Posted by on

  • Anonymous May 19, 2008

    I have Konica Minolta 1350w printer, I refill it with new konica toner but it still give error, where I have already replace the chip inside with new one. But the problem is same popup with Detect genuine toner problem

  • soapstore Nov 04, 2008

    This is annoying. I DID put a genuine konica minolta toner cartridge in and this popup keeps coming up over and over and over again.



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  • 52 Answers

Minolta printers work on "chips" if the chip atached to the cartridge is not original minolta you better change it.

Posted on Jun 18, 2009


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Posted on Jan 02, 2017


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You can contact Konica Minolta customer care center at below details:
Konica Minolta Business Solutions U.S.A., Inc.
100 Williams Drive
Ramsey, NJ 07446

If you wish to get the toner cartridge serviced or chnage it fro a new one, you can vist the below link whre you can find the information about their authorized service partner location wise.
Konica Minolta Customer Care


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