Question about Samsung SCX-4100 All-In-One Laser Printer

3 Answers

Paper Jam Error 2

We had a paper jam, but the jam was cleared.  There is no paper left stuck in there anywhere.  We have opened all the doors and drawers and even tried using canned air to see if it was dust buildup or something causing the jam sensor to sense a jam, tried resetting, tried turning it off for 10 minutes, unplugged it, but it still says, "Paper Jam Error 2 Check Inside"

Any solutions?  Until this we were very happy with the printer.

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  • callan Oct 29, 2007

    Problem solved!  THANK YOU!  There were a few plastic pieces on springs at the exit of the paper path and one was wonky (crooked) so I straigtened it, there was also a little black plastic bit that fell out when I took it off the desk to look at it closer so regardless of which it was it is now working.  Thanks again.

  • Anonymous May 28, 2008

    I cleared one page by pulling it out of the normal exit port ,recycled the door several times, checke to find no paper caught inside , recyclen paper drawer several times, dis connected power several times and rebooted several times, still it insists on moving betweeenready 100% and paperjam 2 see inside. all tis happened after simply running out of paper and refilling paper tray! I am at my wits end! The device has been delightful up til now!

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Hello,
Don't try a dozen things suggested by people online who's credentials are unknown. Go straight to the source.

I had the same issue and just went to www.samsung.com - looked up my model #, downloaded the PDF manual 86 pages and did a search for that error. It had step by step picture diagram of how to clear out the jam.

I just saved the company a few hundred on a service call to our printer sales/service vender.


Posted on Mar 18, 2009

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Samsuing SCX 4200
would not give up [Paper jam 2 - Check Inside] alarm
no jam, nothing broken, turning off etc. no help

Finally put a sheet in halfway through the manual feed slot
- had door open doing it so I could make sure sheet went far enough so that the little two-pronged black flag right at front of the paper feed opening was kept pushed down by the sheet.
Then used Copy to copy the sheet - this got rid of the false alarm. Prints ok again.

Posted on Feb 22, 2008

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As the paper passes through the printer, it pushes against little black sticks that wobble back and forth to trip the different sensors.  These little 'flags' usually kind of stick up in the middle of the plastic along the paper path.  Look over the whole paper path and find all the little flags and make sure they're all moving freely.  Sometime you can knock them out of place while removing a jam...then you can't get rid of the jam error.

Posted on Oct 28, 2007

  • Eric Engel Oct 29, 2007

    Glad I could help.

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1. Turn off your printer
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