Question about BenQ 1620PRO DVD±RW Dual Layer 16x4x16x-DVD±RW Grey OEM (1620PRO) Burner

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Install dvd benq dw1620 in dell 2300 xp

Installed dvd dr and it powers up but will not show up in computer drive ie no drive letter.  The computer doesn't show any drive to open

I have removed the 2nd cd drive and tryed to see if it would work in d drive but same thing it seems that the computer doesn't reconize the new dvd drive  the model is Benq Dw1620.  Can you help
Thank you Dan

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Re: install dvd benq dw1620 in dell 2300 xp

You have to remember to set the Jumpers on the drive to assigh it Master or Slave,  if this is not done it will conflict with the other drive on the IDE cable, (you would usually match the setting of the drive you removed)

This setting is assigned using a jumper on a block of six pins which is usually located next to the 40 pin IDE connector.

Posted on Oct 30, 2007

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LG dvd external drive not recognized by computer

ERROR 43? Check your SATA connection.
(IE. Computer tries to install driver for BD burner, but ultimately fails, and gives the message. "Unsuccessful" and/or "Microsoft Windows stopped device. Error 43") The SATA CONNECTION on my BD burner's EXTERNAL CASE had gone bad.
TO TEST IT. I used a SATA/IDE to USB Adapter Cable I bought for about $10 on amazon.
  • I unscrewed the external case to get at the internal drive, and plugged the SATA adapter cable directly into the internal BD burner drive (bypassing the case assembly), and plugged the other end into my computer USB port.
    • PS My BD burner POWER was working OK, so I left the big white 4pin power adapter connected to the original external case.

VOILA! Both my laptop and my desktop PC recognized the LG BD burner again and assigned it a drive letter (like it used to do).

  • Now I either need to (1) Buy a NEW EXTERNAL case ($10 - $30), (2) install it as an internal drive (could get problematic if "ANYDVD" is installed) or (3) just leave it connected via the cheap adapter cable.
It's super EASY (& inexpensive) to TEST this before spending $$$$ on a new equipment.
Hope this helps someone. It had me miffed for a while there.

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1 Answer

My cdrom shows up in bios but not windows xp, also installed latest driver

Right click on the My Computer icon on your desktop.Select Manage,then when it opens,select Disk Management at the bottom.That will open with a list of all drives installed in your machine.See if your CD has a drive letter assigned to it.If not,right click on the CD and select Change letters and path. Select change and pick a letter for the drive.Save,apply, or ok that.Sorry,don't remember what the command is in XP.
Good or bad,please rate my post.
IF that doesn't do it post back and we'll try again.

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1 Answer

Need a driver for BENQ DW1620 Dual Layer Drive

What operating system are you using that you think you need a specific driver thor this burner?
My dual layer dvd burner just uses Windows drivers.

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I put a dvd in my dell inspiron 1150 combo dvd cd andit will not

Uninstall the program and reinstall it,
maybe the disk with the drivers will solve your problem,
if no disk download the drivers from

or try the manufacturer ofr the dvd drive for the drivers too

also what Service Pacxks do you have installed on this machine
XP will need at least SP2 for some of you high speed devices ie usb2.0


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open your device manager , off a right click from ,,, my computer . click properties , hardware tab , then un-install both the cd and dvd . re-start your system and let windows detect the new hardware and re-install it for you . Let me know if this works .... if not we can troubleshoot further.
good luck

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DVD/CD RW does not work


You can try the steps below:

Edit the registry:-
1. Click Start, and click Run.
2. Type regedit in the Open box, and click OK.
3. In Registry Editor, click the plus (+) sign next to each folder name to expand the following registry path:
4. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class
5. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
6. In the right pane, right-click Upper Filters, and click Delete.
7. Click yes when prompted to delete the registry value.
8. In the right pane, right-click Lower Filters, and click Delete.
9. Click yes again.
10.Close the window and restart the computer

Please do not forget to rate the solution.


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did this happen after you have updated your win xp to sp3? try to do a system restore. go to all programs>accessories>system tools>system restore> go back to the date before the sp3 was installed. try also updating the driver for your optical drive

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Try rebooting with the drive plugged in. You can also manually add the drive by right clicking on my computer in the start menu, and selecting 'manage', In the manage window on the Disk drives section, right click on the usb hard drive's partition and assign a drive letter to it. Hope this helps you :)

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