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No sound i got a virus so i ended up reformatting my gateway laptop. the recovery disc they sent me was put xp back on but i had no i took my laptop to a repairman and he downloaded all the drivers for me at a cost....everything worked except the device manager under sounds,vidios etc.the realtek ac'97 audio has a yellow icon with a black mark.....when i open it i get a code 10 by says it cannot start because of a code 10...ive tried updateing drivers but it is the latest...plz help

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  • 4 more comments 
  • babla123 Nov 22, 2007

    no sound

  • Anonymous Dec 21, 2007

    i have no sond drivers or any other drivers

  • Seta Apr 10, 2008

    I already try all those things said in this thread but mine's isn't working yet. there's no sound and gives a error with code 10 or something like that

  • Anonymous Oct 12, 2008

    i cant find any drivers for my m3000np notebook

  • Anonymous Dec 02, 2008

    I have a gateway with the same problem

  • apollo2714 May 22, 2009

    I have uninstalled and reinstalled my sound device on my inspiron E1505 and I still get a "Cannot start CODE 10" message please help!! Also where is the sound card located w/in the computer? I want to see if it is connected properly.



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Fisrt go to the bios and ENABLE SOUND CARD

Then UNINSTALL COMPLETLLY AUDIO DRIVERS IF U HAVE INSTALLED and restart the pc.After that go with safe mode and from device menager install driver just from there.Do not run setup...Then restart the pc and run setup...
If it wont work let me know and i will continiuing to help u

sorry for my english its not good:(

Posted on Oct 29, 2007


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Posted on Jan 02, 2017


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Download a Malware/Spyware search and destroy problem form, a good one I have used is MALWAREBYTES, yes that is the name of it and it works. Another way around the problem is to do system recovery to an earlier date that the problem wasn't present. System recovery is located in the system tools menu.

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If you didn't create recovery disks when you got the computer, you will need to contact Gateway for them.
I would question the supposition that you have a virus. If you do, you can usually at least get into safe mode. I would suspect a hardware problem in your case.

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How to reformat back to windows vista ?

You need a windows Vista disc. Insert the disc and follow the prompts. I would format the hard drive instead of upgrading do a new install. The best way would be to go into your bios and make sure the boot device order has the cd-rom booting before the hard drive. Then put the disc in and start the computer, when it says press any key to boot from cd hit any key and let it load and then follow the prompts to install.

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I dont have recovery CD for my laptop

Being that you don't have the recovery cd, I would probably do the following (in this order):

1. Do a System Recovery (go to Start > Help and Support > type in System Recovery in the search field > look for Run System Recovery Wizard)

2. If the above didn't fix my problem, then I would try to determine if it was a hardware issue (bad RAM, fan, processor, etc) or if it was definitely a software issue (operating system is kaput, virus, etc...)

3. Contact Toshiba and find out how much it would cost to get another Recovery CD.

4. If it costed more than $100 dollars (and you're a little computer inclined) then I would buy myself a fresh Windows XP Home Edition OEM version (runs about $90 if not less)

BUT... before sticking in that cd, make sure that you download the device drivers or back up your device drivers for your system (network driver, graphics drivers, chipset drivers).. once you've backed up those things onto a cd or disk, then I would go ahead and put in a fresh copy of Windows XP and reformat the computer.

Once thats done, you can put in that back cd you made and have the computer find the drivers on your disc when it says "New Hardware Found..." and just make sure you have it search your disc drive.

IF it doesn't cost much to get a Recover CD from Toshiba, then by all means, get it and put that bad boy in. Of course, when formatting anything, back up your files that you need (address book, documents, etc) and then reformat with the CD.

Apr 22, 2009 | Computers & Internet

1 Answer


Don't reformat it just yet. Tell us what OS you are using, and I can try to help.
I will assume you are using WIndows XP or Vista - what you can do, assuming you have kept your PC up-to-date, is try to run the inbuilt Microsoft anti-malware program.
Click Start, Run, type MRT and press Enter or click OK.
You should get the February 2009 version of the Microsoft Malicious Software Removal Tool.
Do a quick scan and see what comes up. If anything is found, reboot and repeat the process doing a full scan (can take several hours).
That should fix and remove the most common virus infections. Let me know how you get on.

If you still need to reformat, you need to use the Dell recovery CDs that came with your laptop. These were a blue recovery/drivers CD and a purple CD for Windows XP sp1 or a green CD for Windows XP sp2. Not sure about other versions of Windows. There is no magic button to reformat with Dell laptops.

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Only if it's not an HP labele operating system disc. Otherwise you will need an XP operating system disc, the HP recovery disc with XP will not work with your Gateway or any other manufacturer machine other than HP. The operating system on any manufacturer recovery disc is assigned to that specific manufacturer, so if you try to install from the HP disc it might install, but it will only give you thirty days, then shut down, or it won't install at all. It will be cheaper to purchase an XP operating system disc than all the software over again just for Viiiiiista!!! (I enjoy making fun of Vista) If you have anymore questions or need help feel free to ask.

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I would like you to check this site:

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maybe the shop formatted the hard drive including the recovery partition where all the files should be .so your disc cant find it .
if you can boot up into safe mode then use windows restore function to restore to an earlier time,if not you may have to get a set of recovery discs from toshiba

good luck

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