Question about Canon ES-E1 EOS Link (4593a006) for PC

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Canon zoombrowser Ex downloading problem

All of a sudden can't download todays pictures from my Canon to PC. Usually, Zoombrowser ex comes on automatically.  Today, I get "communication error" prompt.  I can see pictures on camera but can't get to download using cannon software that came with camera. What can I do to get pictures to my pc from camera asap?
Thanks
Rose

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  • Anonymous May 10, 2008

    All of a sudden cannot download pics from Canon camera to Zoombrowser. Message is: download files could not be added to image library- database may be corrupted - restore database from _____ (file name) which I don't know what it is.

    I tried reinstalling- no good -

    carmen

  • Gordon Strathy Aug 20, 2008

    Don't seem to have access to download. Tried connecting to came. No results.

  • Gordon Strathy Aug 20, 2008

    Tried reinstalling software.

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Go to the "Add and Remove Programs" in your Control panel.
Do a "Change" and do the 'repair program' utility.
That should fix it, good as new.
If that is not a possible option, try uninstalling. (if there is no "Change" and 'repair program') then Run the normal uninstall program.

Posted on Oct 30, 2007

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I had the same problem with 6.5 on XP. I bought a T2i last week and loaded the Canon software. Zoombrowser worked fine until today when for no reason the error message above came up. After reinstalling three times I did a search. On another site it was suggested that a photo with a name longer than 42 characters causes an error. I found a couple of long named files and shortened them. Instantly it worked. Great stuff.

Posted on Jun 07, 2010

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Have been using older versions of ZoomBrowser for years with no problem. A few months ago purchased a Canon SD990 and loaded in Ver.37.2 Zoom Browser EX 6.2. It has been working fine. I suddenly got a error message saying Zb encountered a problem and must close. Since them have rebooted several times and reinstalled the program but always get that error message.

Posted on Jun 30, 2009

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Consider NOT connecting your camera to your computer.


The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer or connected via USB or FireWire). This is likely to be faster than connecting the camera to the computer, and won't run down your camera's batteries.


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Canon USA has manuals for Zoombrowser available for download from their site, but they're all in English. If you have ZB version 6 you can download the manual here. If you have ZB version 5, you can download the manual here.

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Canon zoombrowser Ex downloading problem


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Canon zoombrowser Ex downloading problem


Try updating the Zoombrowser software.

If you have a connection to the camera, go into my computer and get images directly off the camera using scanner and camera wizard, microsoft's default program. This will at least allow you to transfer your images until you can resolve the software problem.

If you have no connection to the camera via your computer, you need to try some other troubleshooting steps to get a connection. I will post those below in the next post.

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I found the problem.
This is what I did to solve the problem:


1. stop ZB

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3. Move out all photos and directories from under "my pictures". Move them to a temp directory. ex d:\temp.
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5. Then start moving files from temp dir to "my pictures", testing ZB occasionally.

Thanks

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