Start-->printers and faxes-->right click on the printer-->properties-->make sure it's set to print online.
or
Printer Spool offline: If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response. Happy New Year! Thanks, Joe
Disconnect the USB cable, go to RUN and type in services.msc and then find print spool and right click, then choose restart.
I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309
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