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I would advice to have chrome and firefox both install in the computer, my opinion firefox is the best if your kind of geek or tech and chrome if your more like Mac user dont want to complicate straight to the point.
If you are using a browser - IE, Chrome, Safari, etc. then just open it and there you;ll be. If you don't see a browser on your desktop check the pograms file. Windows & Mac include browers in their setup.
May I know the exact error message if there is any?You may also check if you have disabled pop up blocker on your browser. Second, you may clear your browers cache and cookies. Third, you may change brower. Google Chrome and Safari are notorious in having browser problems. Here is the link for the steps on how to clear your browsers cache and cookies:
you can reistall the chrome or use other brower. The best brower till today is opera . It is more easy have have a lots of feature .you can get it from www.rapidlibrary.com. if you still like to surf in chrome then reistall it . then it will work.