Question about Motorola Mobility RAZR V3

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My RAZR is dead and will not charge, its not the charger and I don't have a spare battery to try.Is there a common fault here? Thanks for any suggestions.

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Re: My RAZR is dead and will not charge, its not the...

Hello Tone316,

Sorry to hear of your cell phone drama. The problem that exists with your phone is most likely not the battery.

A common problem is the charging port on the phone (the place on your phone where you plug the charger). Through normal usage it occassionally wiggles loose from the main board.

If the phone is under warranty 1 year or less you can contact your cell phone provider and place a warranty exchange. They will send you a refurbished handset (no battery, no sim if applicable) with a return mailer. You will have 5-7 days to send in your old phone to avoid being charged for the replacement. There is no charge for the replacement phone.

If your phone is not sim card based then you may want to go to your local retail store so that you can get assistance with backing up your data as you will not receive your old phone back once you send it in for service.

The only way to be sure if the problem is actually with the phone is to see if you can test out another wall charger. You can do this at your local retail store without having to purchase it or use a friend or family members charger if you know of any who has a Razr. If the phone charges then the problem exists with the charger, if it doesn't the problem exists with the phone.

On the outside chance the problem exists with the charger you have to place the warranty claim with Motorola and not with the cell phone provider as accessory and out of warranty replacements are handled directly by the manufacturer.

Motorola Service and Repair Contact Info:

Tone316- I hope everything works out for you without much trouble.



Posted on Oct 29, 2007

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