Question about Motorola Mobility RAZR V3

1 Answer

My RAZR is dead and will not charge, its not the charger and I don't have a spare battery to try.Is there a common fault here? Thanks for any suggestions.

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  • mlc08904 Nov 12, 2007

    NY RAZR IS DEAD AND WILL NOT CHARGE. When trying to recharge it recharges for a few seconds and then stops.We took out battery and put it back in and that did not help. I tyied to recharge in the auto and it started to recharge but after a few minutes it stopped recharging.

  • jsmm Dec 12, 2008

    My RAZR will start charging, then after a little while it will say that the charge is complete. You take it off charge and within minutes it starts flashing "low battery". I replaced the battery, cleaned the port, and got a new charger. I am still having this problem. If I charge a battery in one of my other phones, then put it back into the RAZR, it will last for 3-4 days.

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1 Answer

Hello Tone316,

Sorry to hear of your cell phone drama. The problem that exists with your phone is most likely not the battery.

A common problem is the charging port on the phone (the place on your phone where you plug the charger). Through normal usage it occassionally wiggles loose from the main board.

If the phone is under warranty 1 year or less you can contact your cell phone provider and place a warranty exchange. They will send you a refurbished handset (no battery, no sim if applicable) with a return mailer. You will have 5-7 days to send in your old phone to avoid being charged for the replacement. There is no charge for the replacement phone.

If your phone is not sim card based then you may want to go to your local retail store so that you can get assistance with backing up your data as you will not receive your old phone back once you send it in for service.

The only way to be sure if the problem is actually with the phone is to see if you can test out another wall charger. You can do this at your local retail store without having to purchase it or use a friend or family members charger if you know of any who has a Razr. If the phone charges then the problem exists with the charger, if it doesn't the problem exists with the phone.

On the outside chance the problem exists with the charger you have to place the warranty claim with Motorola and not with the cell phone provider as accessory and out of warranty replacements are handled directly by the manufacturer.

Motorola Service and Repair Contact Info:
http://direct.motorola.com/Hellomoto/nss/service_my_product.asp


Tone316- I hope everything works out for you without much trouble.

Warmly,

Shonika
www.cell-phone-help-and-training.com

Posted on Oct 29, 2007

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