Question about HP Photosmart 2610 All-In-One InkJet Printer

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NO scan options

Scaner say i need to run hp sofware for this feature but i already have the software installed?

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  • skogiee3 Nov 18, 2007

    Where can I find software to download for the scanner?

  • rmac626909 Nov 24, 2007

    Can not complete setup for scanning....system can't locate scan .msi.....I have uninstalled and reinstalled the HP 2610 software. It's as if scan.msi is located in MS word or XP.....or somewhere else.

  • Flea-1996 Dec 10, 2007

    The printer state I need to install or run HP software for this feature. I have already installed and I can not find the software to re-install.



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I would uninstall it. And reinstall it . watch each screen, apparently a step was bypassed.

Posted on Nov 12, 2007


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Hello, i have an officejet 5610 all in one scaner tht wont scan it says " no scan option " can you help me?

Did you get this message on the all-in-one? Do you have the full-featured software installed on the computer? If not, download and install the software. Is the monitor program (HP Digital Imaging Monitor) running? Check the taskbar. If it isn't running, check if it is installed and starts on boot. Click Start > Run (if XP) and type msconfig and click OK. (type run in the search box instead and then click Run when you see it and then msconfig). In the msconfig window, click the Startup tab and look for the program. If it isn't listed, reinstall the full software completely. If it is listed, make sure the box next to it is checked and click Apply and then Close. Restart the computer and retry. to select your OS and download the software. If you have a non-working installation or the basic driver, uninstall the driver.

Have you set the destinations for the scan to buttons in the HP Director or HP Solution Center? Go into the software and set these.

Try to start the scan from the computer. Try a new data cable if you have additional problems with scanning. Use a direct connection if you have a USB hub or print server.

I hope this helps.

Cindy Wells

Jun 30, 2010 | HP Officejet 5610 All-In-One InkJet...

9 Answers

Scanning capabilities are gone


the drivers and software are available on the hp page, let me get you the correct ones, which windows are you using?


Sep 06, 2008 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

Hellow siri am installing my officejet 5600 scaner on my wondow vista but after installation it is not working kindly give me a suitable diriver site to download free from site and install in my computer

Download the Full Feature Software from this website of HP

Uninstall the software which you have already installed. from control panel - Programs and features

After you download the software and start the installation - Connect the printer only when it is prompted to.

Jun 22, 2010 | HP Officejet 5610 All-In-One InkJet...

1 Answer

No scan options...install or run device software

Windows Vista is a sh.t OS that many IT pros laugh at.  Windows 7 looks more promising, but don't upgrade the software on your computer cause there are other issues that arise whenever you install one OS over another.  Wait until you need a new computer and buy it with windows 7 already pre-loaded.  This will save you much headache and time. Vista was truly a bastard child for Bill Gates.
Go to the HP web site and look for drivers to download for this model and for your OS.  Here you go:

Nov 05, 2009 | HP Officejet 7210 All-In-One InkJet...

2 Answers

HP Officejet Solution Center - no "scan settings" no scan options

I had the same problem and after spending more than 40 hours on the phone with tech support, it was determined that Adobe Photoshop is not compatible with hp solution center. You can open paint and scan with it.

Aug 28, 2009 | HP Officejet Pro L7580 All-In-One InkJet...

2 Answers

HP Photosmart 2710 ALL-IN-ONE is connected to my computer, which runs on Windows X (not VISTA). Printer and copier always work, but I could never get the scan to work and now I need it. It says "No scan...

Go to the HP website and search for the driver, re-install it, its HP Director software and you can then scan with it. I have the same printer and had to do the same thing. the download took about half an hour on a broadband connection. You will then need to scan to a file, the images of the scan come up in the software and you manage them from there. i will tell you that the software is not user friendly. good luck.

Dec 23, 2008 | HP Photosmart 2610 All-In-One InkJet...

3 Answers

HP PSC 2355 all-in-one printer not scanning

You need to start the HP software that's installed on your PC.

In Win XP, go to Start menu, look down the list of installed programs, and click on HP Director to start it up. Your scanner should work now, either from the scan buttons on the printer, or from the scan options within HP Director.

Nov 11, 2008 | HP PSC 2355 All-In-One InkJet Printer

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