Question about HP PE4240N 42 in. HD-Ready Plasma Television

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Hp Pe4240n 42' plasma tv

My tv color is green and red. There is lines running up and down.  I do have sound but the picture is pretty much gone.  I tried to reset it but that didnt work either

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  • bigkiddjp Nov 06, 2007

    My HP PE4240n 42" Plasma TV is not working properly. I was checking this site to see if any others had the same problem. When you turn on the TV, the screen shows a fuzzy blue color and when you change thennel, sometimes white lines appear (running from the top and bottom) in either the left hand corner, or when the channel is changed, it will appear in the center. There is never a black screen that displays the input for the TV, such as Video1, Video 2 or otherwise. I spoke to our cable provider to determine if it could be the cable box and based on the connection, we (the rep and myself) it was probably the TV. I am curious to know if anyone else is having a similar problem?

  • bklein Dec 02, 2007

    Same problem here - just bought the set from a private party. When it comes on it flashes a blue led then red led. The screen goes through a snowy change of colors - orange - green - blue - then the channel comes on with audio but video is a bunch of vertical color lines. If you get a blue background color screen the channel or whatever text is white vertical lines.

    The owner said this set died after a power outage in the area.

    Would like suggestions and/or service manual. I haven't opened it up yet...

  • Anonymous Dec 04, 2007

    Happy Holidays Guys. Question: Has either you received a response to your inquiry? I havent seen anything posted here yet, but was wondering if you found a solution on your own?



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Here's the number to HP case management 877-917-4380 ext.79, try this number and be firm that they need to fix this, I just had an HP plasma that was 3 yrs old replaced for free, no charge. Good luck

Posted on Feb 04, 2009


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