Question about Microsoft Xbox 360 Console

1 Answer

Xbox 360 Cannot access Xbox Live

Every time I try to access Xbox Live it fails. I then try to diagnose connections as it recommneds. It runs through the list (IP, DNS fine etc) until it gets to XBox live. It tthen ponders this around before returning the word 'fail'.  When I ask for more info in the box next to this it tells me nothing.

HELP!!!

Guy

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  • 10 more comments 
  • Anonymous Nov 25, 2007

    hi my problem is it stops at the ip

  • Anonymous Dec 15, 2007

    after signing in the icon with the revolving circles continues for a whike then stops it then returns to connect to xbox

  • Anonymous Dec 16, 2007

    same and its saying im banned ?

  • PoppaChunks Dec 23, 2007

    my system is not a modified or illegal 360 I was playing on line and suddenly I was cut off from online play I ran the test and it said xbox live failed

  • Anonymous Dec 23, 2007

    cannot sign to xbox live

  • pato f Dec 23, 2007

    i was playing a game online and my profile disconeccted i tried to sign back in and it wouldent let me everything was fine but xbox live in the xbox live conecction test im just woundering if i can fix it or is it just something wrong wit xbox live and everybody is disconected

  • Anonymous Dec 23, 2007

    it stops at xboxlive

  • D TREM 1 Dec 23, 2007

    I have the same problem.Xbox live connection test fails,and nothing is in the more information box. PLEASE HELP!!!!

  • D TREM 1 Dec 23, 2007

    cannot sign into live.

  • dikvandike Apr 03, 2008

    go to sign into my xbox live account and after a wait it just comes up with test connection and when i do everythings all conected wht do i do?

  • steve3194 Sep 24, 2008

    mine doas the same and my windows live id wont let me acess that idir it says my email address has being claimed by someone else then it made me change it and its making me create a new gamertag doas anyone know how i can acess my account its steve3194 thanks

  • chuffyduffy Dec 11, 2008

    my sons console coming up to 12 months old has recently been banned. he has in no way altered or used any cheat codes yet 4 calls to microsoft have yielded nothing, all i get is that the z code tells their system the console has been modified in some way. a letter of complaint to the states was a waste of time also.

    any chance of repair or overturning ban, if not what legal recourse would i have against the might that is microsoft?

    any help be great thanks

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1 Answer

My son had the same problem with his xbox 360 and xbox 360 support told me that the prior owner did something illegal and the console has been banned permanently.

We are trying to get xbox 360 support to remove the code.

Posted on Dec 18, 2007

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I am trying to get NetFlix on my XBox 360. I have a router, I have a subscription to NetFlix and Windows live. The XBox 360n test screen keeps telling me that my Microsoft Windows Meadia failed the test....


Netflix is available as a native XBox 360 app, accessible from the Dashboard. It will need to be installed the first time you try to run it, but after that it runs like any other app. You do have to have the system updated to the latest Dashboard to use it, however. Look for it in the video marketplace. No PC is required to utilize the app on the XBox, although the system does have to be authorized to connect to your Netflix account

Feb 28, 2011 | Microsoft Xbox 360 Console

1 Answer

I have a Cayman 3347w wireless router and I am trying to use one of the wired slots to connect my xbox 360 to the internet. the xbox will not connect. is this router xbox compatable?


Please try the following steps below;

To make a router connection to Xbox LIVE:
  1. Before you connect any cables, turn off your router, modem, PC, and Xbox 360 console. (Unplug your modem from its power source to turn it off.)
  2. Connect one end of an Ethernet cable to the Ethernet port on your modem and the other end to the Ethernet input port on the back of your router.
  3. With another Ethernet cable, connect one end to one of the router's Ethernet output ports. Connect the other end to your PC's Ethernet port.
  4. With the third Ethernet cable, connect one end to another of the router's Ethernet output ports. Connect the other end to the Ethernet port on the back of the Xbox 360 console.
  5. Turn on your modem, then your router, then your PC.
  6. Make sure your PC can access the Internet. If not, you may need to configure the router for Internet access. For help configuring the router using your PC, check the instructions that came with the router.
  7. Turn on your Xbox 360 console and sign in with your profile.
  8. If this is the first time you've turned on your Xbox 360 console, see Create Your Gamer Profile to get started with both the Xbox 360 system and Xbox LIVE play.
If you're unable to connect to Xbox LIVE, you can try to diagnose the problem right on your console. Go to My Xbox and open System Settings, then select Network Settings (setup XBOX using Automatic Configuration DHCP), Test Xbox LIVE Connection.

Hope this helps!


Mar 28, 2010 | Netopia Cayman 3347W-Ent Wireless Router

1 Answer

My xbox live doesnt work


the reason for this part to fail differs along with the difference of the type of connection you are using to connect your Xbox 360 console as follows:

a. Direct connection to modem:

1. Make sure first no other devices connected to the modem at the same time as some modems has an Ethernet port along with a USB port so, you might think you can use both at the same time & connect the PC through USB with the console through Ethernet & that's incorrect so, we need to disconnect the PC first.
2. Turn the modem off then turn it back on after couple of seconds (by turning the modem off I mean to unplug it from the wall outlet even if you have a power button for it), then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Restore to Factory Defaults" and when it ask you to Apply Settings select "Test Xbox Live". 3. If it's still not working we need to get the Physical Address of your PC to put it on the dashboard of your Xbox 360 console as some cable companies are preventing any unknown MAC Addresses from connecting, to get the Physical Address of you PC connect the PC only to the modem then follow these steps here, the physical address will look like this 00-E0-98-C1-88-C2.
4. Go on the dashboard of your Xbox 360 console to “System” area then “Network Settings” then “Edit Settings” then “Additional Settings” tab then select “Advanced settings” & put the Physical Address of your PC without the dashes on the “Alternate MAC Address” part and select "Done", when it asks you to Apply Settings choose “Test Xbox Live”.

b. Wired connection to router:

1. Go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then “Restore To Factory Defaults", when it ask you to apply settings select "Test Xbox Live".
2. Turn the router off then turn it back on after couple of seconds, then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Test Xbox Live Connection".
c. Wireless connection to router:
1. Go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then “Restore To Factory Defaults", when it ask you to apply settings select "Test Xbox Live"
2. Go on the Dashboard of your Xbox 360 console to the "system" area then "Network Settings" then "Edit Settings" then select your wireless settings part down there "Wireless Mode, Network Name,..." the console will automatically then search for your wireless network and when it find it and you select it, it will ask you to enter your wireless key which is called WEP or WPA key - you can find it written on your wireless router or then you need to contact your ISP (Internet Service Provider) to get it from them - when it ask you to apply settings select "Test Xbox Live".
3. Just a kind of higher security that some router may use than the WEP & WPA key, you have also to accept the Xbox 360 connection to your wireless network on the router settings, you have to access to your router settings as mentioned before to check on the wireless security part whether your router apply a MAC filtering option, which is an option that blocks any unknown MAC address (the ID of any device) from accessing to your wireless network, and if it applies that kind of security you’ll find your Xbox 360 MAC address on the list there so, allow the Xbox 360 to get connected to the network, or even you can just turn off the MAC access control option instead of that, then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Test Xbox Live Connection".
4. If it's still not working, you can put the Xbox 360 console - as a trial - in a closer position to the router to see wither it's going to pick up an IP address or not.
5. If even after you turn off the MAC filtering option on your router settings your Xbox 360 can't still get connected to Xbox Live you need then to update your router firmware (The router software) and if you don't know how to do so then call your ISP (Internet Service Provider) to assist you with that, then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Test Xbox Live Connection".
d. ICS (Internet Connection Sharing):
1. Go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then “Restore to Factory Default" when it asks you to Apply Settings choose “Test Xbox Live”.
2. Allow the ICS option on the PC as mentioned before, then test Xbox Live.
3. If it's still not working, set the IP Settings manually to be:
IP Address: 192.168.0.2
Subnet Mask: 255.255.255.0
Gateway: 192.168.0.1
Then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Test Xbox Live Connection".
4. If it's still not working, you can get the IP address of your connection from the PC as mentioned before then set your IP manually on the Dashboard of your Xbox 360 console using this IP address, when it asks you to Apply Settings choose “Test Xbox Live”.
If you faced any other kind of troubles with this part failing even after you tried these steps please check me man 

Jan 03, 2009 | Microsoft LIVE ONECARE 2.0 XP/Vista for PC

1 Answer

My adapter is Wired but my IP address Fails :(


I am not sure how to fix it through multi-wired interned but the best way to get connected to the Xbox Live is to give it a direct access to the internet.

Try to look into your manual you got with your Xbox and find how to connect it through other means than direct access.

In the meantime, before you find a way - your best bet is to just take your internet cable that is connected directly to the modem and connect it to the Xbox.

Dec 31, 2008 | Microsoft Xbox 360 Console

1 Answer

Xbox 360 wireless connection faiures


sure i can help, when you run "test xbox live" where do you fail in the tests?

Nov 06, 2008 | Microsoft Wireless Network Adapter Xbox...

3 Answers

Ip address failed


I think you need to ring your internet provider and they will enable xbox live from their side. Its fairly simple and they will know what your talking about.

Oct 20, 2008 | Microsoft Xbox 360 Console

1 Answer

HiWhen you attempt to access Microsoft?s Xbox Live


If you have a home network (router) try resetting it. Make sure you reset your console at the same time. You can try resetting your modem. Once you reset either give it 2 mins. to come up. Hope this works, if not contact you ISP (internet service provider).

Jun 25, 2008 | Microsoft Xbox 360 Console

3 Answers

Xbox 360 to wireless laptop


Make sure ethernet cable from XBOX 360 is connected to one of the 4 access ports on the back of the router.

Mar 16, 2008 | Microsoft Xbox 360 Console

7 Answers

Connecting to xbox live failing


The xbox live board is down,so if you pass all tests except the xbox live one,this is the problem.I rang them and they said over 50% of users are having this problem.Its because so many people went on it over Christmas and the system got overloaded.They said they're working on it and it should be up and running in a week or two. ~~PS~~ I rang on the 12-1-08 so it should be up by the 20th,its not your fault,the servers down.

Dec 22, 2007 | Microsoft Xbox 360 Console

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