Remove the 2nd draw and ensure no paper behind it, THEN REMOVE ALL PAPER IN THE DRAW ON THE LEFT SIDE IT IS NOT A STORAGE AREA!!!! IT is use for 11 x 17 paper, or you have a burned out motor worse case a burned out motor that took the main control board that controls the motor also.
Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f
SOURCE: Hi there!!!
hi this is a high temp code, you need to replace the fixing unit then get a service tech to reset the machine
si
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