Question about Sony Cyber-shot DSC-W100 Digital Camera

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Help!! My Sony DSC-W100 isn't working. I've been sifting through the message boards and none of the solutions were working for me. Some of my friends were fiddling with my camera and the camera got left with the lens out and no battery left. So I charged the battery and put the battery back in but now the lens is expanding and retracting four times while the camera reads "access" and then "turn the camera off and then on." I've been doing this repeatedly with no avail! Is there anyway to fix it without sending it in? I'm currently studying in England and any fixing would have to be done in a month. It would be great if I could fix it on my own!!!! Many thanks!!!!

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  • floyd2s Nov 11, 2007

    Hey I've got the same problem!!!
    I don't know why, but my camera 2 days ago began to do the same.
    I'm travelling in Vietnam and I need fix it up as soon as possible.
    Please HELP!!!!



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The only thing that can be done but may not fix it is to push reset switch under battery compartment door (pinhole)..also make sure you do use fresh batteries.Use good batties not cheap batteries because these camera require good current to drive ..if batteries are good and it also acts up with charger ..then sorry but lens would need replacement

Posted on Dec 15, 2007


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Need a User guide/manual of our guys posted the online version of that manual: is Sony's page to download the pdf version:

The service center and other info is also on that page.


Oct 13, 2009 | Sony Cyber-shot DSC-W100 Digital Camera

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The flash fuse on the main board or the flash board is bad. Contact your local Sony service center, but if they ask too much, you can contact me at and I will give you a good price.
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Jul 06, 2009 | Sony Cyber-shot DSC-W100 Digital Camera

1 Answer

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I had same problem and found out after leaving the battery out for an extended time (4 hours) it totally reset and worked. The initialize function on the camera did not work.

Dec 08, 2008 | Sony Cyber-shot DSC-W100 Digital Camera

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I found a solution that worked for me further on in this site. The person said to reset the camera. On my Sony DSC-W100, I opened the battery/memory slot door and to the left of the memory slot there's a tiny gray dot that I pressed and the problem has gone away.

Jul 20, 2008 | Sony Cyber-shot DSC-W100 Digital Camera

1 Answer

Turn the power off and on again

for self diagnosis.please let me help you before leaving a bad feed back.

Apr 26, 2008 | Sony Cyber-shot DSC-W100 Digital Camera

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The only solution is to ask the help from Authorized Sony Service. If you need more info please advice. Arpi

Feb 26, 2007 | Sony Cyber-shot DSC-W100 Digital Camera

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I think ya camea has developed a hardware fault.. maybe time for the camera Shop fixit man ... I found a manual maybe that'll B some help?

Jan 27, 2007 | Sony Cyber-shot DSC-W100 Digital Camera

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