Question about GE GSL25JFPBS Side by Side Refrigerator
My ice dispenser works but no water will come out Problem - GE GSL25JFPBS Side by Side Refrigerator
Hi Leaving the light on worked for me! Awesome solution!! Our water line did not work but the ice cubes still were made. It took our refrig about 24 hours with the light on to work. Thank you for the simple suggestion!
Posted on Feb 21, 2008
I fixed mine by leaving the light on the dispenser on. It took about 6 hrs, but the little heat from the light bulb was enough to defrost the water line.
Posted on Jan 07, 2008
Called GE and they were going to send a tech and it would cost $75 just to look at it. On top of that, they will charge labor per hour and any parts that they will replace. I didn't agree with that so I did the Hair dryer thing which to me made sense. AND IT WORKED.. the cause of the problem was my wife stuck too much inside like she was preparing for a 10 year supply. Perfect, I used my wife's hair dryer to solve the issue that she created anyway and I was able to rub it on her face and used the money that we were going to spend for the repair to something more useful.. BEER :)
Posted on Jun 17, 2008
OK guys, GE does have a solution to this problem and it's EXPENSIVE. I goofed and called GE repair. $263 later it was fixed. Here's what I've done to villify them:
General Electric Company March 31, 2008
3135 Easton Turnpike
Fairfield, CT 06828-0001 Attn: J. Immelt Dear sir or madam, or whoever opens this because I know Jeff Immelt won't be the actual person to open it. This has already been sent to GE Corporation Appliance Park 6, Room 129 Louisville, KY. 40224 so don't send it to them. Send it to someone who may actually do something about this problem. I have a GE refrigerator, Model GSS25WGPAWW, S# AF 217252 which has had a continuing problem for several years. My first error was in not reporting this sooner. My home is in a gated community in which the developer used GE appliances exclusively. What I have determined now (after I paid for the repair) is that many residents have had the exact same problem: the in-door water dispenser freezes solid. The second mistake I made was calling GE repair to fix the problem. I was charged a total of $ 263.15 for the repair; $ 63.30 for the part, a flat rate of $79.95 for the repairman to show up and then $105.00 labor cost plus tax. Our community has an Internet based communications system ( Googlelist) and I posted the following message there. . My fellow residents responded that GE did fix many of the same problems at no charge after they call GE Customer Care rather than GE repair. Several others have paid for the repair. I then reported this to your sales http://www.geappliances.com/service_and_support/contact/form_service.htm) department up until the 25th of March , I have received no reply. ____________________________________________________________________________ TO:http://www.geappliances.com/service_and_support/contact/form_service.htm Just thought you'd like to know: I live in a gated community with over 1400 residents and they all got the following message: Posted on Googlelist-at Herons Glen So my water line to the in-door dispenser kept freezing up. I'd have to turn the fridge off and open the freezer door for up to 5 hours for it to melt. Then 3 or 4 days later it would freeze again. So the GE repair guy came and installed a $63 part in about 20 minutes. It was a heat tape applied inside the dispenser cover. Now for the fun part: $79 just to show up and then $105 "labor" ??? That's about $315 per hour - my kind of job. Oh yea, another $14.90 in taxes. Once I had the part number, I found the part on-line for $42. Forget about it really being a manufacturing defect that should be covered by warrantee. GE does not care! They advertise how "energy conscious" they are and then solve a defect with a heat tape that adds heat to an appliance that's supposed to be cold! Go figure! If this offends any ex-GE employees....GOOD _____________________________________________________________________________________ When I subsequently called GE customer Care on March 25th I was told "we have no recalls on that model and there is nothing we can do". I've gone on-line and searched for "GE water dispenser" problems and, WOW, you've got lots of problems. On March 26 I got a reply from From: email@example.com They gave me a Tracking Number and another phone number to call 1-888-348-7563. I called that number on 3-27-08 and got the same answer: "we have no recalls on that model, have a nice day". My question is: Will GE do something about this? I have $ 263.15 out of pocket cost, a copy of the repair bill is enclosed, for what appears to be a design flaw and that flaw has been repaired for others "at no cost". Sincerely, Tom Morookian 20729 Mystic Way No. Ft. Myers, FL 33917 239-731-3452 Tommorookian@aol.com encl: (1)
The real problem is that the water line is supposed to be installed against the front panel of the freezer door. During assembly they don't do this so some of the lines are against the inside edge of the door, they then "foam" the door and they freeze. The heat tape does fix the problem and you can do it yourself. I'm "GEsucks" for a real good reason. I've posted this on several web-sites and I'm looking for a lawyer to file a class action suit!
Posted on Apr 21, 2008
I have a 3 year old GE GSL25 refrigerator with the water/ice dispenser on
the freezer door. Even when setting the freezer at 2 and turning the
fridge's lower drawer to the warmer "cheese" setting, the water
dispenser line would freeze every few weeks. If you have this problem,
first verify that the water filter (back of the fridge) is not clogged
and that water flows from the water line at the bottom left corner of
the freezer door (disconnect and press water delivery dispenser-see
I used the hair dryer recommendation to unfreeze the line by heating the flat area of the freezer door directly behind the water dispenser area (~10 min did it). The trick to keep if from freezing up again involved buying a cheap foam sleeping bag mattress (~1/3 inch or 1 cm thick) made of a polyurethane foam (pretty dense). I cut it to match the flat area of the freezer door behind the water dispenser and taped it to the door with packing tape. For the past 3 weeks (even with freezer at #4 setting), my water is flowing freely. Personally, I think this solves a product defect with insufficient insulation in the freezer door near the dispenser water line.
Posted on Jan 24, 2008
Thanks, hesshouse, I actually thought about trying that myself. I'll give it a try. I'm currently running with my fridge section turned down to a '4' and the freezer section down to a '2' and so far, so good. I have a digital thermometer in the freezer section to make sure my freezer is staying cold enough at that setting and it appears to average at zero.
I'm wondering if the problem is that the freezer side theromostat is no longer functioning properly and is keeping that section too cold and hence freezing the line?
Posted on Jan 07, 2008
Tried both light and hair dryer and solenid switch with no results. Any Idea on how to get to switches in the door panel?
Posted on Feb 07, 2010
I had the same problem (water wouldn't dispense, ice dispensed fine) on my 9 year old GE side by side Profile. I suspect the problem was a large pie that my wife had on one of the middle shelves of the freezer last month. The problem didn't go away though when the pie did.
Anyways, tried the turning the dispense light on, and presto, the water started flowing again within 10 minutes.
I shut the light off, and the water is still working a week later. We'll see how things go long term, but thought I'd post this.
Thanks all for your suggestions to cure this problem. Saved me several hundred bucks in a service call!
Posted on Jan 03, 2009
Most likely, the water line inside the fridge is frozen.
You can do the following:
Remove the smart water filter and or replace it with a new one.
Before reinstalling the filter, empty it out ( or if it is a new filter) and fill it up with hot or warm water up to 3/4.
Install the filter.
Turn off the freezer( dial to zero)
wait 12 hours or check the water dispenser periodically if the the line is not frozen anymore.
It usually, take for my refrigerator overnight before I water again
Posted on Dec 30, 2008
I used the hair dryer n the back of the door panel for about 10 minutes and it worked.
Posted on Nov 24, 2008
The problem we are having is everything in the bottom is freezing and everything in the top is getting warm.
I found out that the motor DC evaporator fan quit working, so that the cold air stayed in the bottom, froze the water line and warm in the top.
Posted on Oct 24, 2008
I'm so happy I found this site. We have a GE side by side and we have Ice and light but NO ice.
We turned the freezer down but I think is a defect. Why can't I set my freezer high and still have water?
I paid $2,800 for a GR refrig that does not give me water and a $1,399 dishwasher that does not dry my dishes.
GE has really gone downhill. Guess now we know why they are selling the appliance unit.
They must be too bust builing nuclear bombs for Iran.
Posted on May 28, 2008
Two possibilities are water solenoids on back of refrigerator. Switch the wiring on the two solenoids so when you ask for ice it will dispense water. If you get water when you ask for ice the solenoid is bad. If still nothing happens the control switch in the door were you switch from water to ice may be bad. When you determin you have found the problem return the wires to there correct solenoids. Hope this helps, Sea Breeze
Posted on Oct 28, 2007
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