RS20EKXEW00 FREEZER NOT FREEZING AT ALL AND REFRIGERATOR SIDE NOT COOLING WHAT IS THE PROBLEM? COULD IT BE THE CONDENSOR?

maybe this will help?! check it out. If the freezer is freezing.
https://www.repairclinic.com/RepairHelp/How-To-Fix-A-Refrigerator/58-6-635743-/new/Kenmore-Refrigerator-freezer-is-cold-but-refrigerator-is-warm-10652562100
Hope this helps you out.
they have a chat on parts and a 800# if you get at all confused.

Hi,

Check out these tips...they can help you figure out what is going wrong with your refrigerator and why it is not cooling

Refrigerator not Cooling or Fridge not Cooling

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Refrigerator or Freezer not Cooling or Getting Cold

heatman101

have you tried cleaning the condensor coils? let me know.

Hi,

Check out these tips...they can help you figure out what is going wrong with your refrigerator and why it is not cooling

Refrigerator not Cooling or Fridge not Cooling

How to Defrost Refrigerator Defrost Timer Problem

Water Running in refrigerator from Freezer

Refrigerator or Freezer not Cooling or Getting Cold

heatman101

The condensor fan motor is probably not running. The condensor fan keeps the compresor cooled, if the compresor gets to hot, it shuts down until it cools off and tuns back on, but will not keep temp. Heat exchange lines go in the panel between the doors to serve as a heater so the doors dont freeze shut, but when the compresor overheats, so do those lines. That would be why that panel gets so hot. Both problems will be resolved with a new condensor fan motor ( located by the compresor).

There could be several things causing the frig to be cold but not cold enough. First check thermostat control and air control. Both should be set in the middle setting for normal operation.Next check to see if evaporater fan is running in freezer. It should be running whenever compressor runs and circulates cold air inside frig as well as freezer. Next check if condensor fan motor is running. It blows air over condensor coils to remove heat. Last ,check condensor itself for dirty coils. If they are matted up with hair dust,etc. it will cause poor cooling. you can give thorough cleaning with vacuum cleaner. Hope this helps

the fan in the freezer section is called the evaporator fan. this fans main funciton is to blow cold air into the fresh food side. if its not running then you need to replace. make sure there is no frost build up on the rear wall in freezer section

Dear customer,

We suggest u to do the follwoing checks,

1. Hissing and popping is normal on frost free refrigerators, it is the defrost heater
   
2. Check that the refrigerator is level
   
3. Check the drain pan
   
4. Check the condensor fan
   
5. Check the evaporator fan
   
6. Inspect the compressor mounts

As for th freezer's problem checkout the,

1. Check the temperature setting
   
2. Assure that there is enough room for air flow in the freezer or freezer
   
3. Check for air flow restrictions in vents
   
4. Test the temperature control
   
5. Clean the condensor coils
   
6. Check the door seals
   
7. Test the door switch
   
8. Test defrost heater
   
9. Test defrost timer
   
10. Test evaporator fan
    
11. Check for a clogged drain tube
    
12. Check for refrigerant leak.
    

Thank you. Plz rate the solution..

your condensor had been chocked therefore the gas is not circulating. contact your service authority..... as because it cannot be done by your self.

There are 2 things I an think of right off. the most likely is a defrost problem. Look at the back wall of you freezer compartment and look for snowy ice build up if so most likely culprit would be defrost termination switch. the switch is inexpensive and easy to replace. you will need to order it by your model and serial number.
the next not as likely problem would be a low freon charge this problem would require a good service company to repair for you. 
Good luck peyton