I dropped my Rio and the volume wheel is now not working. i looked up the problem on this web site and found a fix for a Rio Carbon (5 GB), but it doesn't seem to be working on my CE2100. could you please give me directions for how to fix this? Thanks.
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I'm afraid that there is not. What headphones are you using? I have found that when many people ask questions like that it is the headphones and not the player. People say that when using the 3.04 firmware (look in tips and tricks for this player), the volume is higher but I haven't noticed a difference personally.. When I put my Rio up to highest volume it would damage my hearing if I could put it up any higher and I can only hear people shouting when it is on full volume. Have you got another pair of headphones/earphones to try? You could buy some high ambient noise reduction earphones and this may help.
The easiest and least damaging way to open the Rio Carbon is to start at the bottom of the player and pry it open a little until you can see the tabs. You have to push those to release them. Work you way around clockwise and there are tab a little further into the player, you have to pull the bottom of those out to release them. I did it last night and was able to repair the volume wheel and get the player back together and it works.
The wheel is attached to its actual contol in 2 microscopic places to allow the wheel to break rather than a major destruction of internal working parts. Should you hit the player in this area you can either live with the player stuck in this volume level or undertake an extremely complicated repair job.
Windows only.... Please post if you are not using windows...
Open My Computer with your Rio plugged in. Right click on your Rio carbon and click on format. Leave the default values - if it asks you something then use your initiative. Then click on format. Then
when it has finished formatting go to your firmware (can be downloaded
http://www.digitalnetworksna.com/support/rio/product.asp?prodID=235). Follow the instructions and then it should load the firmware onto your player. When it has done then your player should (in theory!) work properly.
This link takes you to a site which will allow you to download an upgrade to your carbon's software which includes a volume option in the settings menu. My wheel broke a while ago too, and I bought a new player before I found this link. I still think this is the most compact and portable 5gb player on the market. I'm back to using it now.
The reset button is the tiny hole on the top of the player to the left of the volume wheel. Use a paper clip to stick in the hole and push in the reset button for a second. Your screen should turn black and then turn off. Hopefully that will work!
It is easier to fix it yourself. Very carefully take off the faceplate (you can put it back on later using a hair dryer). There are two slots there that you can use to release the back casing. I used an eyeglass screwdriver to gently press down on the catch. There are three other catches on the back - one on each side and one on the top by the headphone jack. Be extra careful when releasing the top one. Once you have the back cover off, it is easy to see where the wheel has broken. I used a two-part epoxy on the two places of the volume wheel that had formerly attached it to the control and put it back in place. Once this has dried, replace the back cover and use a hair dryer to heat the adhesive on the face plate. Stick the face plate back on, and you're done.