Hi, it's Jeremy from Crucial Vacuum.
In the link below you will find the user manual for your Hoover Floor Mate vacuum:
http://hoover.com/file/597/
Here are a few repair tips to make fixing your vacuum easy. Your Hoover brush-roll is connected to the motor by two different sized geared belts. Over time, the belt's gears wear down and stretch out losing the grooves and tension that turn the roller. When this happens you will simply have to attach a new set of belts. Another reason why your brush is not spinning could be that there is debris stuck in the roller and/or bearings. You can either use a can of compressed air to remove the debris or simply remove it with your hand.
You can purchase direct your replacement Hoover Floor Mate parts from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10
http://www.crucialvacuum.com/catalogsearch/result/index/?manufacturer=37&q=floor+mate
I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.
Jeremy Lerner
Crucial Vacuum Customer Care
http://www.crucialvacuum.com
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