Sun Defualt pattern files won't load?

For 4 days 6 emails and Michael S. at Advanquest has told me to do everything except make egg salad. This recurring problem is lock ups, won't load, the serial number has to be reset by Suite 9 after so many attempts to reload the program.I had to place a new hard drive in my PC and reload. For years I swore by this utility, Suite 9 sucks! I think the problem lies with one program for XP1,2,3 and Vista is too much for the programming technology coupled with too many bells and whistles. Don't by it at any price-I'm on my way out to buy McAfee, or a 3lb hammer-lol