Question about SanDisk Sansa c150 MP3 Player

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Sansa C250 I can not connect my SanDisk Sansa C250 to my computer. I get an error that MTP file can not be found. Pam

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  • Anonymous Dec 29, 2007

    itr will not show up so i can add songs to my player

  • music_maniac Feb 24, 2008

    my mp3 player doesn't recognize that its connected to the computer even though its on auto mode. how do i get the firmware upgrade?



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  • Master
  • 758 Answers

Go to your device menu and click on the usb mode....make sure it says MTP mode or auto...if that doesnt solve the a firmware upgrade for the device...

Posted on Jan 03, 2008


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My Sansa C250 has worked great for about two years, up until now. I have over two hundred songs on it, it's a two gig. The thing is, no computer will recognize the files on it. It will recognize voice...

Sandisk about this problem songs not being recognized on the computer but still on the player:
Use this links as main help thread.

The standard connection type of C200 series is MTP = Media Transfer Protocol. In this mode you can see the connected device as a portable player.

Songs that are put on the player in UMS = Universal Mass Storage mode (also called MSC = Mass Storage Class), seeing the device as a removable disk can only be seen in the players' UMS mode and vice versa.

Check the setting of the USB mode on the display of the C250:

Main Menu
> Settings / USB / Autodetect or MSC mode

Autodetect = MTP mode: computer sees the player Sansa C250.
MSC mode: computer sees a removable disk.

Now 2 things could have happened:

1. Music is put on the player in MSC mode and now the player is
connected in MTP mode or vice versa.

2. There are bad sectors or corrupted files are transferred on the players' removable disk.
  • In case of bad sectors a recovery is possible: in MSC mode perform check disk as told in the link above.

  • In case of corrupted files a format of the device is needed. First a backup of all data has to be made. Next perform format. This can be done in 2 ways:
Using disk management:
Using Windows Media Player:

Option 2. having problems with the disk or data on the players' disk can also be solved by updating the firmware.
For firmware update see link:
Remember: before updating backup the data from player to the computer.

When more help is needed just post a comment.

Sep 25, 2009 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

Sansa c250 - How can I change from MSC mode to MTP mode?

From the Sansa c250’s Main Menu, go to Settings/USB/Auto Detect
or MSC to change the mode. Auto Detect settings will default to MTP mode.

Jul 24, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Successfully downloading music onto Sansa c250

Here is a link to the manual:

If you are certain that all of the files are in mp3 format, then your best bet would be to change the USB Mode of the player - if it is in MSC Mode, chnge it to MTP Mode and vice versa - instructions for doing this are in the manual.

-Tha Mp3 Doctor

Dec 31, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

2 Answers

Music not synchronized

Try going to the actual file the music is in on your computer, then right click Send To sansa 250. If that doesn't work look on the options menu for USB mode and change it, that works on my 280.

Oct 05, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

Sansa c250 and rhapsody

I first suggest that you use Windows Media Player on transferring songs to the player. Rhapsody is a p**n in the a** when i use it to transfer songs to the player. Well back to the topic, make sure the device that you have is set to MTP when you are transferring songs to the player using rhapsody.. If it will not transfer format the player using Settings and then FORMAT if it did not work format the player in MSC mode. To do this, go to settings then to USB MODE then change it to MSC and then connect the player to the computer. After connecting the player to the computer ti will be detected as a removable disk drive. Right click on it then choose FORMAT make sure the file system is FAT32. THen after the format is done. Chnage the mode back to MTP then transfer a song using rhapsody. If all else fails using the windows mediaplayer program. Here are the instructions on using the windows media player program.

Aug 08, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

Sandisk Sansa C 260

Restart your computer - I was about to give up on my Sansa for precisely this reason. Then I restarted the computer and everything was fine again.

Apr 06, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

2 Answers

Main load failed error

The difference is that when you have your device on MTP mode, its recognize as a Portable device...You cant modify the settings on MTP mode...When its on MSC mode, its recognize as a disk drive...thats when you can modify the drive change the mode..go to menu, settings, USB mode and there you should find the MSC and MTP mode..Hope that helps
Please rate accordingly.
Thank You

Mar 21, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

Lost Music Files

Use Windows Media Player instead

Dec 22, 2007 | SanDisk Sansa c250 (2 GB) MP3 Player...

2 Answers

Sansa c250 MP3 player

You don't need one, just go to settings, go down to "usb" mode, and if it says "playsforsure" and "rhapsody", pick "rhapsody" if it says "MTP" or "MSC" pick "MTP". Then, connect it to your computer. Go to your "my computer" folder, double click on the sansa. Then go to "tools" on your toolbar, click on "folder options", then click on the "view" tab, then go down to where it says "hidden files and folders", and check off "show hidden files". Click Apply, then OK. You should now see a translucent folder that says "music". Feel free to drag and drop any MP3 formatted music onto your computer. Please keep in mind that I've only verified this working on windows XP SP2, and that if it's not one mode, then it's the other, I know that Rhapsody is the mode you want to be in, but not so sure if it's MSC or MTP mode, try one, then switch it if it doesn't work Good Luck EE

Aug 11, 2007 | SanDisk Sansa e250 MP3 Player

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