Question about Microsoft Xbox 360 Console

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Xbox 360 my computer will only read the games disc about 15 times of switching computer on and off.and draw keeps sticking. i have lost the receipt. what can i do .help

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Re: xbox 360

Rats. Sorry to hear that. You've got a bad DVD drive. If it's under warranty still just get your serial number off the back (you don't need the receipt) and call 1-800-4MY-XBOX for repair or replacement.

This is a common problem and some people even choose to replace the DVD drive to reduce the noise while the console is operating.

Here's a link to help identify what drive you have in your console now:

Here's another user's story of how he solved a similar problem:

Here's a place to buy a replacement drive:

And lastly here's a tutorial with more details:

Posted on Dec 19, 2007

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My xbox 360 isnt reading my video games and i also know that it isnt the hard drive because i switched it to my friends xbox and works perfectly it only says reading after10 seconds then open tray/ What...

You may have noticed that this has happened over time, and you play video games much more than you play dvds. Here are some steps you may trouble shoot with:
1.Try rebooting the system

2.Try updating the firmware by simply connecting to the internet.

3.Try oiling the gears inside the disc drive, without opening the cover, stick the oil inside and squirt. The gears might be sticky.

3.If the above solutions did not work unfortunately, your laser diode for reading Game Discs may have burned out. Try taking it to a store, which fixes video games consoles near you. Ask to either replace the laser diode, the whole disc reader all together, or to try pot calibrating the diode.

Oct 01, 2010 | Microsoft Xbox 360 Console

1 Answer

My xbox 360 just keeps reading the disc and wont play the games just keeps saying open tray

The laser is dirty. Try cleaning it. if that doesn't work then you will need to replace the laser. You can get a replacement from ebay for $10-15

Jun 02, 2010 | Microsoft Xbox 360 Console

1 Answer

The xbox 360 elites keeps on saying open tray when trying to play

1, the disc may be dirty
2. the mian reason for this your xbox drive cannot read the disc , because the power of the lens is gone(not completely) ,


1. keep your disc inside the drive and switch off the console, again swith on try this 2 to 3 time
2. keep the console in vertical position or little slanding position(180 dg) make sure it does not fall

3. its better to buy hatddisc and load the game inside it , so that u lens life increased

4. change the entire drive

Feb 09, 2010 | Microsoft Xbox 360 Console

1 Answer

My xbox 360 dvd tray keeps opening

Determine whether the disc is dirty or damagedDiscs that are smudged, scratched or otherwise damaged cannot be read by the Xbox 360 console. You will want to examine the disc to see whether it has smudges, scratches, or other damage. To do this, follow these steps: 1. Examine the disc for dirt or damage: a. Pick up the disc by its edges. Do not touch the top or the bottom surface. b. Examine the shiny side of the disc to make sure that the disc is clean and has no damage.

Note Scratches that follow the curve of the disc are very damaging and prevent a disc from being read. If you see that your disc has even one of these types of scratches, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 2. If the disc is dirty, clean the disc by hand: a. Use a soft, clean, dry, chemical-free cloth to clean the disc. b. Lightly wipe from the center of the disc outward. 3. After cleaning the disc, try to load it in the Xbox 360 console. If the disc still won't load or you receive the same error message, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 4. If the disc is damaged, do one of the following: • If you think that the disc was already damaged when you bought it, try to exchange it. • If you have a damaged Microsoft Xbox 360 game disc and would like to order a new one, please visit the following Web site: ( • If the game is a non-Microsoft Xbox 360 game disc and was damaged because of misuse of some type, such as not storing the disc properly in its case, the only thing you can do is buy a new one. • If you feel that the disc was damaged by the Xbox 360 console in some way, please contact Xbox Customer Support. To do this, please visit the following Microsoft Web site: the disk is bad or damaged your unit will open when trying to read it. Hope this information helps, let me know if I can help you with anything else.

Oct 04, 2009 | Microsoft Xbox 360 Console

2 Answers

My 360 dose not read discs but it dose spin them

Disc Error :- I have the same error. You can do 4 things.

A) You have to keep turning it on and off. Here's how... Turn it on, then click open tray then close tray ( keep opening and closing tray about 10 times) then turn the console off. Then keep repeating process for about 15-20 minutes and eventually the game disc will show up. ( I have to do this every time)

B) Make sure that this is covered by Microsof't's RROD warranty. Then some how get teh red rings on this console and send it to Microsoft. (Note: I am not held responsible for your actions.)

C) This is a lens problem. So go out to a store and buy a DVD lens cleanser. It's a disc that cleans the lenses of the DVD or the XBOX.

D) Open it up and replace the lens (like the above guy said) (much harder and more costly).

Pls rate my solution if it did help thanks.

Jul 25, 2009 | Microsoft Xbox 360 Console

2 Answers

Xbox 360

you need to send it off to get repaired

Aug 26, 2008 | Microsoft Xbox 360 Console

1 Answer

Xbox 360 problem

might be lens problem or alignment on dvd tray

May 23, 2008 | Microsoft Xbox 360 Console

1 Answer

360 game reading problem

ive got the problem to on some games eg. assassins creed just bought it, it keeps saying read disc error its not the disc its the xbox itself im gunna try and take it bk now.
p.s.the problem is with the memory unit on top.

Nov 17, 2007 | Microsoft Xbox 360 Console

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