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Shredder won't shred any more.

Shredded 5 or 6 credit cards, one at a time.  Will not shred anything now.  Can go in reverse, but not forward.  Unplugged it and looked underneath, can't get anything to move - not sure what to do now.

Looked for Infoguard website, found this site.  Any suggestions?  Can't find instruction book, was hoping to download from Infoguard website.

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  • 5 more comments 
  • Anonymous Nov 07, 2007

    Shredded 5 pieces of paper and now it won't shred anything.

  • boboclem Nov 16, 2007

    Have same problem with Mainstays 6 sheet Cross Cut. Does anyone know where I can get a replacement gear for it.


  • Peggy Blass Dec 08, 2007

    My shredder runs and the paper passes through but does not shred. Before this I had a problem with the shredder running and did not stop unless I pulled the plug

  • JSCOPYMAN Mar 14, 2008

    need plastic forward button not working. can swap with reverse and it works.

  • Anonymous Nov 20, 2008

    Definely a gear problem, The pin/axle that holds the gear together has snapped off, probably beside the plastic gear. Looking for a replacement gear now.

  • rmartinez106 Dec 30, 2008

    door light ajar

  • Anonymous Feb 02, 2009

    I have the same problem with mine. It will go in reverse, but not work in the forward position. I could hear that the motor was spinning though, when engaged in the forward shredding position. After disassembling the unit, I discovered that the first plastic gear (running directly off the motor shaft) is worn flat about a quarter of the way around the gear. Have not had any luck finding a replacement as of yet, but will post if I do.



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I personally work with Fellowes brand shredders, but it sounds like you have a paper feed sensor issue. This may be a mechanical or electronic sensor located in the center of the paper feed slot. If it is electronic it may just need cleaning(qtip dipped in rubbing alchohol. If it is a mechanical sensor check to make sure it has not been broken or it may be stuck because of paper that has become wedged behind it(you may need to jiggle the switch a few times to free it). If none of this works you may have a burned out switch or a bad pcShredder won't shred any more. - 1.gif board, contact manufacturer for more info.

Posted on Mar 02, 2008


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SOURCE: Shredder won't shred any more.

You might have broken the actual mechanism enabling it to move forward. To be honest, your easiest solution would be to buy another shredder rather than attempt repair if this is the case, they're so cheap now.

Posted on Mar 27, 2008

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I have a p48c fellows shredder blocked with credit card.It will reverse only but will not spit out card. It smells then gets too hot and light goes to red. Can I rescue this?

Your Fellowes shredder goes into thermal overload when it tries to digest the credit card. You will have to expose the mechanism and pick out the jammed plastic bit by bit. Despite advertising claims to the contrary, shredders cannot handle credit cards and plastic coated material. I have a Royal that claims "10X" capacity which translates into one "X" at a time with frequent pauses for cleaning out shredded material. I also have a Sylvania shredder which claims "9-sheet" capacity.That translates into one sheet at a time with frequent pauses to remove clumps of shredded material.

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Try the following steps:
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Lube might not be necessary. Unplug the shredder from the outlet. Lift it off the shredded paper bin and turn it over. It is very possible that you have a jam. If this is the case, remove as much paper as you can making sure that you don't use anything that could do damage to the cutter'shredder blades. Once you have removed as much paper as possible, place the shredder back on the bin making sure that it is aligned properly. One way of making sure is to check for any space between the shredder and bin. If you do have space make sure that you replaced the shredder correctly on the bin; you may have to turn it around 180 degrees. When you get the shredder properly aligned, use the switch (DO NOT USE PAPER AT THIS TIME) to switch the shredder from Forward (shredding) to Reverse. You may have to do this a couple of times so be patient. At this point the shredder should be working in both directions. If so, move the switch to Auto or the center position and try a SINGLE sheet of paper. If it shreds that piece of paper, then you have fixed it. Be sure not to insert more paper than the shredder is rated for. Also, unless it specifically states that it can handle staples, credit cards, etc. do NOT let any of these items run through your shredder.
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