1 Press CANCEL JOB to clear the
print job from the printer memory.
2 Turn the printer off and then back
on.
3 Try printing a job from a different
software application. If the job
prints, go back to the first
application and try printing a
different file. If the message
appears only with a certain
software application or print job,
contact the software vendor for
assistance.
4 If the message persists with
different software applications
and print jobs, disconnect all
cables to the printer that connect
it to the network or PC.
5 Turn the printer off.
6 Remove all memory DIMMs or
third-party DIMMs from the
printer. (Do not remove the
firmware DIMM in slot J1.)
7 Remove all EIO devices from the
printer.
8 Turn the printer on.
9 If the error no longer exists, install
each DIMM and EIO device one (memory)
at a time, making sure to turn the
printer off and back on as you
install each device.
10 Replace a DIMM or EIO device if
you determine that it causes the
error.
11 Remember to reconnect all
cables that connect the printer to
the network or computer.
12 If the error persists, replace the
firmware DIMM.
13 Replace the formatter and
calibrate the printer. See
“Calibrate Now” on page
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