Check the two electrical contacts on the ink cartridge for small marks, which should appear if the ink cartridge was installed correctly. If the electrical contacts do not have small marks: 1. Re-install the ink cartridge, making sure you press down on it until it clicks into position. 2. Remove the black ink cartridge, then check the two electrical contacts on the cartridge again for small marks. Repeat if necessary. 3. Re-install the ink cartridge.
Hi Alan I think it is the cartridge that is causing your issue but I cant promise that it is.I can tell you from many years experience it very rarely is an issue with the printer breaking it is 99% of the time inferior consumables causing printers to fail, and sometimes wrecking printers so even when the customer does use good consumables it is too late and the damage is done, but we can't be sure of anything unless we start with basics and get 100% brand new Original Equipment Manufacturers carts (OEM) and stick them in. (no I don't work for Lexmark;)
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