Cycle Power on the Printer
- Turn the printer off.
- Wait 10 seconds.
- Turn the printer on.
- Determine if the issue still occurs.
Verify There is Paper in the TrayVerify the Paper Size
Look at the chart below to verify that the paper size meets the 3000cn /
3010cn / 3100cn-series specifications.
Verify the paper size in the tray matches the size set in the 3000cn / 3010cn
/ 3100cn-series printer´s operator panel.
To verify the paper size in the tray matches the size set in the printer's
operator panel, perform the following steps:
- Press the MENU button.
- Press the down arrow until Tray Settings appears and press
the button.
- Press the down arrow until Paper Size appears and press the
button.
- Press the down arrow until the specific paper tray (Tray 1, Tray 2,
or MPF) appears and press the button.
- Press the down arrow to select the specific paper size, as shown in
Figure 1, and press the button.
- Press the MENU button.
*1 Denotes country-specific factory default values.
*2 Available for the optional 250-sheet cassette only.
Figure
1 - Paper Size ChartVerify the Paper Type Matches the Type Set in the Printer´s Operator
Panel
To verify the paper type matches the type set in the printer's operator
panel, perform the following steps:
- Press the MENU button.
- Press the down arrow until Tray Settings appears and press
the button.
- Press the down arrow until Paper Type appears and press the
button.
- Press the down arrow until the specific paper tray (Tray 1, Tray 2,
or Multipurpose Feeder) appears and press the button.
- Press the down arrow to select the specific paper type, as shown in
Table 1, and press the button.
- Press the MENU button.
Table 1: Paper Type Chart
All media types that are not
Plain 1 should be printed from the
MPF only.
Verify the printing preferences on the Dell™
3000cn / 3010cn / 3100cn / 5100cn-series printer.
To verify the printing preferences is set to print from the correct tray with
the correct paper size, perform the following steps:
- Click the Start button, go to Settings,
and click Printers and Faxes.
The Printers and Faxes
window appears.
- Right-click Dell Laser Printer 3000cn / 3010cn / 3100cn /
5100cn-series and click Printing Preferences.
The
Printing Preferences window appears.
- Verify the Paper Size drop-down is set to the correct paper
size loaded in the specific tray to be printed from..
- Click the Paper Tray tab.
- Click the Paper Source drop-down menu and select the
specific tray to be printed from.
This sets the size and tray
defaults.
Verify the Paper Size From the Printing Application Matches the Designated
Printer Tray
To verify the paper size from the printing application matches the designated
printer tray, perform the following steps:
- Open the application being used to print the document. (Example: Microsoft
Word)
- Click File and click Print.
- Verify the paper size.
Verify the Paper Source From the Printing Application Matches the Designated
Printer Tray
- Open the application being used to print the document.
- Click File and click Print.
- Verify the paper source.
Do not replace any printer hardware as this is not a printer hardware
issue.
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