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Hey dude, for it, u format ur mobile. 1) turn off the phone (aapka phone) 2) press and hold three buttons at once ( ek hi baar mein ek hi samaye mein ) - Green dial button - * button - 3 keybutton and turn on ur mobile. 3) Hold all buttons until formatting screen appears. 4) After it completes (khatam hojane ke baad), restart phone. 5) Ur phone is now formatted. 6) Install any software for mp3 player ( Power Mp3 player, viking mp3 player, ultra mp3 player, etc. ). 7) Ur problem is fixed =============================================== Send me a feedback and rate my solution too. Dont forget to post a clarification request for ur problem after it is solved. =============================================== SAJAN(firstname.lastname@example.orgemail@example.com)