Question about Kenmore Freezer 20.3 cu. ft. Frost Free Upright Freezer

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Kenmore Upright Freezer 253.21741104 Loss of Power

Over the past 4 years or so, my Kenmore freezer has lost power about 4 times, losing all the food being stored.  All I have to do to "reset" the freezer is to unplug it, wait a few seconds, then plug it back in.  The freezer runs for about 6-9 months reliably, then unpredicably, it will againt shut itself down for some unknown reason and stay off until I discover the situation.

Could this be a bad circuit board?  Does this freezer have a circuit board?  Anyone seen this problem and if so, how did you solve it?

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  • Nick G Oct 28, 2007


    Thanks for the speedy reply (less than 24 hours, just awesome). Looking forward to your update!

    Any tips with replacing the board will be most appreciated.  I take it the new boards are troublefree?

  • Nick G Nov 01, 2007

    I checked the serial number of the unit and it starts with "WB229" so based on your information its a bad circuit board.  I just looked from the Front of the unit and what looks to be the board is high up near the right side of the compressor (looking from the front).  The board  looks like a small relay about 2" X 3". 

    I'm going to call Sears and see if they will fix it. Worst case I can replace it myself. I assume this will fix the problem.  Thanks for your help, especially with the recall info.

    This is my first time using FixYa and it will save me 300-400 bucks assuming this solves the problem.  Nice service.  

  • willie59 Nov 05, 2008

    I am having a simular problem with upriht freezer allthough it is a 13.7 cu unit purchased in may 2006 # 253.26242100. Also displaying E on the temp indicator.



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Yes, it does have a control board. It is located under the rear of the freezer near the compressor. There was a service bulletin out a few years ago about the exact problem you are having. I will not be able to find out if your freezer falls under this design change until tomorrow when I get on my computer at the shop.
What is happening is the board has a fault in it that won't allow it to come back on sometimes if the power blinks off and back on. I am not sure if the repair credit is still active but we have changed the control boards on many of these units free of charge as recently as a year ago.
I will reply back when I find out for sure.

Posted on Oct 28, 2007

  • 1 more comment 
  • Michael  Lindley
    Michael Lindley Oct 29, 2007

    I found the service bulletin today. The recall is SF46-479.

    I covers the serial number range WB215 - WB234. If the first three numbers of your serial number fall anywhere between 215 and 234 you are part of the recall. I found no letter stating they have ended the recall so it should be repaired at no charge to you. You can make sure the new kit has not been installed by moving the freezer out and looking at the control board mounted to the bottom of the freezer just above and to the left of the compressor. If it has a green circular sticker on it, it has been replaced. If not it needs to be if your serial number matches what I gave you.

    Check this out and let me know what you find. The new boards have not given this problem that I am aware of so you should be in good shape.

    If you do fall under the recall, call sears and sears and give them the information I gave you and get a call set up.


  • Michael  Lindley
    Michael Lindley Oct 31, 2007

    Just wanted to follow up on your freezer and see what you found out.


  • Michael  Lindley
    Michael Lindley Nov 01, 2007

    Thanks for the reply

    I don't think you will have any problem. There were letters sent out when the recall was first announced with a special phone number to call but some people were missed as you can expect with several thousand machines nation wide.

    Good luck.




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