Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

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Cannot retrieve data from my 500G WD

I have two questions:

1. My WD makes strange clicking noise and about 10 seconds later, the noise would stop and nothing would show up on my desktop (MAC) or in Windows Explorer. Who should I turn to to try to fix it?

2. If all I want to do is to have it reformatted, (I saved the data on a second hard drive, just in case something like this would happen) and do not wish to retrieve the data, how much would it cost to get it done?

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Re: Cannot retrieve data from my 500G WD


For your 2 queries:
1. The clicking sound is indicative of a hardware failure or the start of one. Considering having it fixed would simply be buying a bit of time and prolonging the inevitable.  The drive even when repaired tends to be suspect and would defeat its very purpose;

2. You can perform the reformat yourself. If the WD would show as a removable drive in your Windows Explorer, right clicking on the assigned drive letter would give you the option to Format it.

Alternately, it might be to your advantage to simply replace the WD. In some instances, it is also possible to just replace the actual HD inside the enclosure.

Hope this be of some help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Posted on Oct 28, 2007

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