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Problem for Acer PC Laptops
Generic problem for all Acer PC Laptops
No CD /DVD Drive Icon
I have an Acer 9410Z Laptop. It’s less than two years old. I have tried to communicate with Acer support ( by e-mail ) but they will not respond.
This model uses the - Optiarc DVD RW AD-7530A ATA.
My DVD/CD drive stopped working. I’ve just now discovered after placing a CD disc in the drive that it spins and then nothing happens.
I clicked start computer and my DVD drive icon was not even listed - as was before.
I have a WD external drive, and after unplugging my USB plug ( after backups) - I often get a message telling me, "it is now safe to unplug my (F:) drive.
My DVD drive was (E:).
And my WD external is usually (F:) ....and still is - even with the (E:) drive icon missing.
That may be because the driver is still there, and I just accidentally erased the picture icon.
I went into my Device Manager, and tried to update my DVD driver, and was told - I have the latest driver.
Apparently, the pop-up message might have said: "it is now safe to remove the (E:) drive that I didn’t read it carefully. I must have deleted my DVD drive pictures icon by accident.
Also, when I start my applicable programs - such as NTI CD&DVD Maker, it states;
...."No supported drive detected."
Gee! ...I can’t even installed my new programs.
It was working well just a few days ago, and it has always shown in my computer dialog.
I am assuming that I erased the icon picture - but not the driver. Can’t be sure. The driver may be defective.
Can someone please tell me exactly how to make it work again?
Thanks a million times.
This model uses the - Optiarc DVD RW AD-7530A ATA.
My DVD/CD drive stopped working. I’ve just now discovered after placing a CD disc in the drive that it spins and then nothing happens.
I clicked start computer and my DVD drive icon was not even listed - as was before.
I have a WD external drive, and after unplugging my USB plug ( after backups) - I often get a message telling me, "it is now safe to unplug my (F:) drive.
My DVD drive was (E:).
And my WD external is usually (F:) ....and still is - even with the (E:) drive icon missing.
That may be because the driver is still there, and I just accidentally erased the picture icon.
I went into my Device Manager, and tried to update my DVD driver, and was told - I have the latest driver.
Apparently, the pop-up message might have said: "it is now safe to remove the (E:) drive that I didn’t read it carefully. I must have deleted my DVD drive pictures icon by accident.
Also, when I start my applicable programs - such as NTI CD&DVD Maker, it states;
...."No supported drive detected."
Gee! ...I can’t even installed my new programs.
It was working well just a few days ago, and it has always shown in my computer dialog.
I am assuming that I erased the icon picture - but not the driver. Can’t be sure. The driver may be defective.
Can someone please tell me exactly how to make it work again?
Thanks a million times.
Best Solution
posted on Jun 09, 2009
I checked the specifications on the Acer 9410Z, and verified that it ships with Microsoft Windows Vista Home Premium.
This is actually a very common problem in Windows Vista and tends to occur for a few different reasons. One notable issue is anti-virus and anti-spyware programs that perform a system scan and remove any instances of viruses and/or malware.
Without going into too much detail there is quick fix available from Microsoft at: http://support.microsoft.com/kb/314060
Scroll down to "Fix it for me", and just click "Fix." This will run a quick installation, and then ask you to restart your computer. If it doesn't ask you, then restart it manually.
Your CD/DVD drive should now show up in My Computer, and should be recognized by all programs.
Hope this helps!
- Joshua
Programs like Trend-Micro, Kaspersky, and Spysweeper do their job correctly and remove any instances of malware they find, but for some reason this will sometimes remove your CD/DVD drive in Windows Vista. This only seems to occur in Vista as I have seen it a few times. Use the fix I provided to correct this problem.
It could also be a simple case of drive-mapping which you can check my right-clicking "My Computer" and selecting "Manage". Select "Disk Management" on the left pane and you will see all the drives installed on your computer. You will see your hard-drive, your WD external hard-drive, and hopefully your CD/DVD drive. If you see your CD/DVD drive, it may not have a letter associated with it. Simply right-click the CD/DVD drive and select "Change drive letter/path". You can then assign it another letter.
So in summary, check this first.. if you don't have a CD/DVD drive listed in disk management then just run that quick fix I gave you. Running the quick fix first will not damage your computer in any way.
Joshua
This is actually a very common problem in Windows Vista and tends to occur for a few different reasons. One notable issue is anti-virus and anti-spyware programs that perform a system scan and remove any instances of viruses and/or malware.
Without going into too much detail there is quick fix available from Microsoft at: http://support.microsoft.com/kb/314060
Scroll down to "Fix it for me", and just click "Fix." This will run a quick installation, and then ask you to restart your computer. If it doesn't ask you, then restart it manually.
Your CD/DVD drive should now show up in My Computer, and should be recognized by all programs.
Hope this helps!
- Joshua
Comments:
Jun 09, 2009
- Regarding the comment about anti-virus/anti-spyware programs:Programs like Trend-Micro, Kaspersky, and Spysweeper do their job correctly and remove any instances of malware they find, but for some reason this will sometimes remove your CD/DVD drive in Windows Vista. This only seems to occur in Vista as I have seen it a few times. Use the fix I provided to correct this problem.
It could also be a simple case of drive-mapping which you can check my right-clicking "My Computer" and selecting "Manage". Select "Disk Management" on the left pane and you will see all the drives installed on your computer. You will see your hard-drive, your WD external hard-drive, and hopefully your CD/DVD drive. If you see your CD/DVD drive, it may not have a letter associated with it. Simply right-click the CD/DVD drive and select "Change drive letter/path". You can then assign it another letter.
So in summary, check this first.. if you don't have a CD/DVD drive listed in disk management then just run that quick fix I gave you. Running the quick fix first will not damage your computer in any way.
Joshua
Yes
No
Solution #2
posted on Jun 09, 2009
Try going into the Administratiive tools section where you can set the letters used to identify each drive.
Start > Control Panel > Administrative Tools > Computer Management > Storage > Disk Management
Should look like below. See if your list on the bottom right shows a CDRom device, but without the E: where my D: is. If so, right-click it and change the drive letter to E:.
Start > Control Panel > Administrative Tools > Computer Management > Storage > Disk Management
Should look like below. See if your list on the bottom right shows a CDRom device, but without the E: where my D: is. If so, right-click it and change the drive letter to E:.
Yes
No
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