Question about Smeg Microwave Ovens
The microwave is heating up but the plate is not turning. I have tried the button to reset the 'cancel turning' but its still not turning.
Posted by Anonymous on
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Posted on Jan 02, 2017
Thanks for the quick reply. As you said this has been mounted into a recess and surrounded like a picture frame.
I found some screws are very deep inside the recess and it has been obstructed by the grille/frame.
If you have any pics or any illustration, can you please forward it to me.
Posted on Oct 24, 2008
SOURCE: microwave won't heat
Sorry my Clarification Request came out as a single blob of a paragraph.
That's not how I typed it. I never write that way!
So I've pasted it here, but as a solution.
Magnetrons generally should last about 2000 hours, but several factors can shorten that.
If it's not OVER ten years old (from the purchase date or the date on the tag inside the unit) then the magnetron is still under warranty.
From the owner's manual:
"For the second through the tenth year from the date of original purchase
"The magnetron tube, if the magnetron tube fails due to a defect in materials or workmanship. During this nine-year limited warranty, you will be responsible for any labor or in-home service costs.
"For the above limited warranty: To avoid any trip charges, you must take the microwave oven to a
General Electric Customer Care® servicer and pick it up following service. In-home service is also
available, but you must pay for the service technician’s travel costs to your home."
GE Customer Service is here, and you can verify the warranty status and find your nearest authorized servicer.
If you're sure the magnetron's bad, it's still under warranty, and you or a friend are handy, they will send you the magnetron to do it yourself. Call them at 888-239-6832.
Be persistent. You may have to speak with a supervisor.
It does sound like the magnetron overheated and the magnetron's thermostat opened until it cooled down.
An overheating magnetron can be due to:
When you hit Start to microwave, do the inside light, cooling fan, and turntable all come on?
Any unusual noises? Is it louder or quieter than usual?
We have a sound clip of what a microwave should sound like when the cooling fan and high voltage section are operating here.
You can find helpful exploded view diagrams and order parts if needed by entering your full model number from the tag on the oven here.
Let us know what you find out or decide.
We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.
Posted on Jul 07, 2009
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Here is a tip that will help you to figure out what is wrong with your Microwave Oven....
Microwave Oven Basic Troubleshooting Tips
Posted on Sep 10, 2010
Have a shop look at this---there usually is a recessed safety switch inside the jam that will prevent the unit from working with door open--sounds like the problem may be with it.
Posted on Nov 04, 2012
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