Question about Dyson DC50 Animal Compact Ball Upright Vacuum

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The bottom of the bin on my Dyson 51 fell off any we can't get it back on

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Hi Suzanne, it's Jack at Dyson.

I'm sorry to hear about the issue you've had with the bin base on your DC51. This is certainly not something we'd expect to happen under normal use, and we'd like to take some further details.

If a replacement part is needed, we'll be happy to confirm if this is covered under your machine's 5-year warranty. To speak with our experts directly, please call us on 1-877-397-6622 (CA), or email service@dysoncanada.ca

Posted on Mar 07, 2014

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Official advice and support for Dyson technology

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    SOURCE: My Dyson DC17 Animal clear bin won't latch at

    Hi there,

    I'm sorry to hear you're having difficulties with your DC17. If the bin won't latch at all, or if you can see that a part is missing or damaged, please get in touch with us directly. One of our experts will be happy to provide the assistance you need. If a replacement bin is necessary, it should be covered by our 5-year warranty as long as the cleaner has been used in accordance with the terms and conditions listed in the user guide. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible. We'll look forward to hearing from you.

    Kind regards,

    Jack
    Dyson Online Customer Support

    Posted on Sep 12, 2011

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