Question about Dyson DC50 Animal Compact Ball Upright Vacuum
Hi Suzanne, it's Jack at Dyson.
I'm sorry to hear about the issue you've had with the bin base on your DC51. This is certainly not something we'd expect to happen under normal use, and we'd like to take some further details.
If a replacement part is needed, we'll be happy to confirm if this is covered under your machine's 5-year warranty. To speak with our experts directly, please call us on 1-877-397-6622 (CA), or email email@example.com
Posted on Mar 07, 2014
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
I'm sorry to hear you're having difficulties with your DC17. If the bin won't latch at all, or if you can see that a part is missing or damaged, please get in touch with us directly. One of our experts will be happy to provide the assistance you need. If a replacement bin is necessary, it should be covered by our 5-year warranty as long as the cleaner has been used in accordance with the terms and conditions listed in the user guide. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible. We'll look forward to hearing from you.
Dyson Online Customer Support
Posted on Sep 12, 2011
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