I have seen some of these machines with over 40,000 coffees in the display, but they do need a little care. One is the brew group. Cleaning is good but not as often as a lot of people do. I clean and lube mine about every 3,000 coffees (I have a display) Lubrication is necessary but only in 3 places. Do not lube the tracks, that just attracts coffee grounds and that can damage the brew drive when they pack into the tracks at the top by the brew head. It prevents the brew unit from cycling all the way through, and it busts the drive gears, and I think that is what is wrong with your machine. It can be fixed. Places to lube with food grade not food based lubricant.
Put some lube on a Q tip and lube.
- The big Orange O-ring on the brew head
- The receiver on the back side of the brew unit. Lube inside top to bottom. (it looks like the end of a smoking pipe)
- On the bottom of the brew unit there is a rod in the center with
a wish bone going through the end. Lube the rod towards the center of
the brew unit all the way around.
You must make sure that the brew unit is ready to reinsert into the machine. To return the brew group to the centered position, you first need to drop the funnel. To do this, look on the opposite side of the brew group from the handle. At the top you will see an object that looks like a sharks fin. If you follow this piece down you will see 2 horizontal bars on the brew group body. Push your finger between these 2 bars and the funnel will drop. Now you can push the puck slide on the left side down and to the center. If you look down through the funnel you should see a piston. This should be centered in the funnel. If not, locate the slide on the left side of the brew unit,( it should be hanging down, a flat rectangular piece attached to the cylinder) and push the slide to the right until it does. Push the press button and you are now ready to reinsert the brew group in to the machine. First you must close the door with the drip tray and dreg drawer inserted and turn on the machine without having the brew group in. You will hear the motor turn on and when it stops completely, open the door and remove the tray, and dreg drawer, now replace the tray and insert the brew group. If it still won’t go in check the cog in the back of the machine. There are 2 wide teeth that should be at the 10:00 and 12:00 position. If they are at a different position you have a broken drive gear.