Question about Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Brush Bar wont turn

My brush bar wont turn. It is not blocked or clogged. I have taken it out. The drive does not seem to work.

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  • Contributor
  • 35 Answers

Once you put it back together recline the vacuum as normal use and turn it on. If not working still the brush motor is burnt up. Needing replaced.

Posted on Feb 19, 2014

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: DC 07 BRUSH BAR DOES NOT TURN BELT OK

Stand vacuum up and with it plugged in. Rotate knob between carpet and bare floor and back 5 times leaving it on carpet when finished. Rotate vacuum back from upright position and lay vacuum on the floor, rotating it onto its side. Turn vacuum on.

Posted on Dec 23, 2008

ukvacfan
  • 328 Answers

SOURCE: Dyson vacuum cleaner-brush bar is frozen

Hi If your Dyson has a brush protection design - i.e. roller bar on the top of the hood on the left hand side then the DYson can't be repaired by you- serviceman or professional care can replace it.
However if the Dyson doesn't have the roller bar on top of the hood, flip the machine over so that the beater brush is facing upwards, locate three/four screw heads that can be undone with a coin and remove the sole plate assembly. This should give you a clean view of the brush bar, drive belt and dirt channel. Ensure everything is clean espcially if the brush bar has lots of hair or threads tightly corded around. Then locate the drive belt and check to see if it has snapped. Grasp the beater bar gently upwards and the belt and brush can then be removed. Fit a new belt on carefully and check the tension as it will be tight.

Posted on Apr 05, 2009

  • 2 Answers

SOURCE: motorized brush bar not turning on Dyson Vacuum

Apparent common failure is that either the thin yellow and or blue motor drive wires that run from the LH side of the vacuum where the "control board" is located down into the hinge / ball area become stretched and then fray and eventually break. Happened to my Dyson twice. First repaired under warranty, second took about 20 minutes. You need a Torx screwdriver to remove the LH panel ( 4 screws) and also an access panel (2 screws) at the side of the ball which permits access to the blue / yellow wire connectors. I replaced with a new wire and connectors having fed the wires through the access hole making sure sure enough wire was available for the movement of the handle. Also ensure that when the covers are replaced they do not trap any wires underneath.

Posted on Oct 04, 2009

  • 3 Answers

SOURCE: Dyson DC14 Brush Bar won't turn

You don't need to take it for repairs, I just corrected the same problem on the phone with a tech. Have the head on your lap, make sure the end nearest the little belt has the rounded side of the bar facing you. The squared off end faces towards the machine. Place your left hand pointy finger under the bar (the 2 inch bar next to the little belt) and lift up, while finessing the loose end of the bar into place, with the rounded part still facing you. Then it sort of snaps into place. Now, replace the face plate. In the upright mode, starting at the carpet dial, switch the dial back and forth between carpet and bare floor, ten times. (the tech actually referred to this as re-setting the vac. LOL) Plug the vac in, incline the hand, and start. It should work. It didn't for me the first time and made a horrible sound. That meant I had to go and repeat the process again, but lo and behold, IT WORKED! When in doubt, call the tech and don't let them get away from you; have them stay on the line until the problem is resolved.

Posted on Oct 10, 2009

Dysonteam
  • 167 Answers

SOURCE: the brush bar wont spin on my dyson dc 25... i

Hi its Darran at Dyson.

Simply switch the machine off and stand it upright. Press the brush bar on/off switch once and then turn the machine back on.

When you release the machine into the vacuuming position, the brush bar should start to turn again.

If you still having problems, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service


Posted on Apr 22, 2010

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1 Answer

Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?


I can think of three things that could be wrong.

The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

The internal drive belt is worn, or the nylon bush that it runs on.

The clutch is worn out.

The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

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  • Mar 18, 2016 | Dyson Vacuums

    1 Answer

    Brushbar not turning


    Hi there, it's Jack at Dyson.

    DC03 doesn't use a traditional user-replaceable belt. Instead it has a brush control clutch mechanism which allows you to turn off the brush bar when cleaning hard floors and delicate rugs.

    If the brush bar doesn't seem to be rotating, it's worth double-checking you have the brush control set correctly. When the machine is reclined into the normal vacuuming position, the brush control should move to the Drive/On position:

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    Please note, as a safety feature the brush bar will never rotate when the vacuum is standing upright.

    If you're confident the brush control is in the correct position, but the brush bar still won't rotate, please give our freephone UK Helpline a call on 0800 298 0298. We're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends. Calls are free from UK landlines.

    Sep 16, 2014 | Dyson DC03 Bagless Upright Cyclonic Vacuum

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    Why is my hoover spin brush making a loud noise when i turn it on


    Check for clogs starting with the air passageway at the bottom.
    A piece of TV cable or similar works well as you have to snake
    it in. Check all hoses, Are the filters clean? If you can, remove
    the brush bar and belt then turn vacuum on. If the vacuum is
    no longer making a loud noise the side bearings on the brush
    bar are the problem...replace the bar or spray a bit of WD40-
    if you do that wipe well before you vacuum. Finally....if the
    vacuum was still loud with the brush bar off...you have a motor
    problem and that could be expensive.

    Regards.
    Dennis

    Aug 22, 2014 | Hoover SteamVac F5914-900 SpinScrub...

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    Brush bar is not spinning


    Common causes of brush roller failure are belt breakage and clogging. If this is a Dyson animal vacuum, you may find the brush roller is so clogged with hair that it cannot rotate. The solution is to remove the brush roller and clean it thoroughly, particularly inside the end caps where hair accumulates. It is unlikely that an entire animal was ingested.

    Nov 20, 2013 | Dyson DC28 Animal Vacuum

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    your problem seems to be the belt has snapped. Underneath the the hover there is a rubber belt that connects around the brush bar and around the motor, this belt will be broken. They can purchased from any hoover shop for a couple of pounds.

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    Hi its Darran at Dyson.

    Firstly check that the brush bar control on the cleaner head is in the correct position. You may have switched the brush bar off the last time you used it or the dial may hav got knocked when you vacuumed under some low furniture.

    If this is in the correct position but the brush bar is still not turning, switch the machine off and remove the soleplate by turning the 3 fasteners on the base of the machine and checking for blockages and remove any threads or hairs around the brush bar.

    I would recommend washing the filter if it hasnt been done for a while.

    You may find it useful to follow the blockage procedure and filter washing instructions in your user guide, however if you no longer have this available you download a replacement for free via the support section on our website at www.dyson.com.

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    Apr 25, 2010 | Dyson DC17 Animal Bagless Upright Cyclonic...

    1 Answer

    No suction using extension hose for Bissell Bagless Upright vacuum. i checked for clogs and found nothing. shannon


    Check the sole plate where the beater bar is. You may have to remove the roller brush flap to get into the roller brush and then check the main dust channel beside it. Usually if there's no suction on the hose it means that:
    1) The hose is blocked 2) The filters are needing cleaned / washed and dried for 24 hours or see my tips! 3) There is dust clogging after the beater bar/roller brush.

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    If this model has a brush control - i.e a roller at the side of the model which controls brush to spin or not, then its a protected brush model - therefore even if the drive belt is intact the Dyson would have to be repaired by a service personnel or professional. The brush protection isn't able to be taken apart and sounds like it may well have slipped off due to tension.

    Mar 31, 2009 | Dyson DC14 Animal Bagless Upright Cyclonic...

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    I can not pinpoint what exactly solved the issue. I opened the bottom conver, cleaned any presence of hair, cleaned all hoses (yes hose was completely clogged), made sure that the brush bar was engaged by switching the selector back and forth few times from Carpet to Bare floor. (On bare floor setting, brush bar won't rotate).

    Now I am happy that the vacuum is completely cleaned and back in operation!

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    Sounds like the belt to the bar isnt turning properly or could be clogged up with dust or need replacing.

    Either way youll need to open up the sole plate and check the condition of the belt by the rolling brush bar. Also check the condition of the brush bar to see if it isn't clogged up with general dirt and hair.

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