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I sounds to me like instead of an adjustment, your machine has been set to end with the needle down instead of up. You need to get the user's manual for it; I'm almost sure that you can program the needle behavior at the end of a seam or color block. Just go to the Singer site--it'a free download, if you don't have one.
Can you get a product called afresh? it is the best, try quantum diamond by Finish.
Trade the soap you to assist in the reduction of buildup.
Install a water treatment system?!
Please run the machine without detergent for 2-3 washes. Also try using a little hot water. Also, don't used cleaner and softener together but add softener on the last rinse.
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