Question about LG Mach sprint LS860

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LG Mach LS860 won't load browser

So, my friend is actually having this problem, not me, but I'm trying to help her. Her new Sprint LG Mach LS860 phone won't connect to her browser via 4g (she doesn't have WiFi) but she can text me no problem. The phone isn't "flash mobile", she got it through an upgrade. When she loads the browser there is no indication of connection (ie The 4g and arrows at the top of the phone), but like I said, she can text me with no issue. Her WiFI settings are off and everything.

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