Question about GE Monogram® ZDIS15CBB

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GE Icemaker has water flowing over evaporator plate, but no ice.

The icemaker suddenly stopped making ice. I opened it today and there was no ice in there, and it seemed very warm. I do clean it every few months with the nickel safe cleaner, and the coils are clean. Water is running over the plate, but it is not getting cold. Any ideas what may be causing this? Thank you.

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  • GE Master
  • 4,654 Answers

Larry the parts for that machine are expensive so lets hope it is a start relay and overload. I need you to run the thing just enough to see if the compressor is getting hot on its top. Can you unplug the power and feel the top of the compressor for me? Warm, Hot? Too hot to keep hand there? I need to know about the compressor to see if it is trying to start. With the power disconnected I want you to examine both sides of the main control board=> WR55X10020 Main Control Board If you would like me to help you out here please let me know, Thanks John Tripp Appliance 911
You can try to contact me here on Fixya but I don't think they will let me know so=>
Contact Me Here

Posted on Feb 16, 2014

  • 11 more comments 
  • Larry Tanner Feb 17, 2014

    John, thank you for helping out. The compressor felt fine, after running for an hour it felt cool. As for the control board, how do I get to it? When I tried to remove the top panel, I noticed there was a wire attached to it. How do I disconnect that?

  • John Tripp
    John Tripp Feb 18, 2014

    If you know that the compressor is running and either the evaporator plate is not cold or the condenser coil is not hot I would say you have a Freon leak. Most people sense that compressor is not running when in fact the fan vibrations are causing them to think that the compressor is running. Disconnect the fan wiring temporally to see if you still think the compressor fan is running? I won't be able to tell you how to get to everything so you may need someone that can provide you with a little help that has a electrical test meter and some shortcuts to getting inside the control panel. Sorry I don't have a machine here that I can simulate the problems you are running into. Some Techs seem to think that the Whirlpool ice maker is the same one that GE sells and because GE does not have a technical manuakl for theirs here is a SM for the Whirlpool below. http://appliance911seabreeze.com/15in_an...

  • John Tripp
    John Tripp Feb 18, 2014

    Lsrry if the compressor is running you will feel heat coming from the top of the compressor....JT

  • Larry Tanner Feb 18, 2014

    John, I found the manual on your site, and like you said in your first response, I have looked at both sides of the control board and it looks ok, but not sure what I am looking for. I guess to check the compressor I need to reassemble everything. I will do that.

  • Larry Tanner Feb 18, 2014

    So, after putting everything back together and running it, the evaporating plate does not get cold, the condensor coil is not warm/hot. I have no idea if the compressor is running, but when I place my hand on top I do not feel any vibration or anything. Also, the compressor feels like room temperature. So, what is the next step? Finally, I would agree with those who say the Whirlpool and GE are the same. In fact, I have bought Whirlpool replacement parts because they are priced so much more reasonbly than the same GE part.

  • John Tripp
    John Tripp Feb 19, 2014

    I did not see your comment here again. I just checked to see if you said anything. Do you have a way to test voltage. Can you unplug and remove the start relay and overload and see if everything there along with testing voltage to compressor once you can safely check the wires with power plugged into the outlet. We need to know if 120 volts ac is being supplied to the compressor. Don't check with the capacitor being in the compressor circuit...JT

  • John Tripp
    John Tripp Feb 20, 2014

    Let me know what you find Larry. I am hoping you can gather some things to test with the Service Manual. Let me know if you have questions, Thanks JT

  • Larry Tanner Mar 04, 2014

    John, I've been out of town, and want to get back on this. Are you available this evening?

  • John Tripp
    John Tripp Mar 04, 2014

    Oh that is what happened to you? I'm here if you would like to ask me questions, John Tripp

  • Larry Tanner Mar 14, 2014

    John, apologies for the radio silence. I had to get a multimeter (borrowed from a friend) and have been busy with my regular job. The resistance for the compressor seemed normal, I got 9.6 and normal is supposed to be between 8 and 11. When I plugged the unit in and turned it on, the water pump started running and the lights came on, but I got no voltage reading for the compressor. Does that mean I need a new one? I guess I should get a professional now, since that will likely involve freon, correct?

  • Larry Tanner Mar 14, 2014

    For future reference, I had a draft of the GE 2008 Technical Service Guide, and the KitchenAid 15" & 18" Technical Education job aid from you to help guide me. I believe the are in fact the same, and the KitchenAid guide is actually much better. Thank you for your help, John.

  • John Tripp
    John Tripp Mar 14, 2014

    No this does not sound like a sealed system problem and you don't need a new compressor. This tells me that there is a break in the circuit somewhere. Example would be a defective push button, on off switch or a bad relay on the main board. Is the condenser fan coming on? When you usually turn the ice maker on there is a sequence of events that should take place in order. Anything that is out of order in that sequence will stop ice production. If the ice bin thermistor is defective and tells the motherboard that the ice bin is full it will also shut down the compressor. Is ZDIS15CBB the correct model number found on the inside wall of the ice machine? Your ice maker also should have a self diagnostic feature as noted in the service manual. Have you tried that to see if something is out of order? I would have enjoyed being able to spot the problem with your ice maker but these machines have a somewhat complex sequence of events and will require a large amount of attention on what may be causing the compressor and condenser fan to not be running. You looked at the circuit board and did not see any signs of heat, burn marks or swollen tops on the capacitors? I will hang in there as long as you want to do this yourself. Tell me what you see in the flow charts and the diagnostics so we can see what may be happening, Thanks John Tripp

  • Larry Tanner Apr 27, 2014

    Just to close the loop on this, ended up replacing the entire icemaker. However, talked GE into replacing it for about one-half the cost of a new one. John, thank you for all your help.

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