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1) Disconnect from computer, turn it off, hold in volume + button and reconnect it to your computer - continue holding volume + until the Found Hardware Wizard comes up. 2)
REFORMAT FOR WINDOWS MEDIA PLAYER - Erases Everything: Connect your iLo player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "ILO 2GB" (wording may vary slightly), and then select "Format." - this should erase everything, and give you a fresh start.
The may be a problem with your boot files stored on your MP3 player, try formatting which may fix this problem.
First you go to "Start" - "My Computer"
- Now look for something called "Removable Disk" - That is your MP3
Player - Now right-click on it then click "Format" - Now allow format
to complete and this should have fixed the problem.
Now you've formatted put some songs on, then unplug then try.
Good luck. Hope my solution was helpful in someway.