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Magic jack loads fine until they ask for my e-mail. It then tells me it dos'nt know my e-mail address and everything stops right there

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Don't you have to register with the company before you load the software?

Posted on Feb 16, 2014

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Cant get into e mail, password is right and e mail address is right. still says e mail address and password does not match.


Computers are very simple in such cases. If it says that your email address and password it wrong in combination, then it is. Computers are very unforgiving in such circumstances. I don't mean to be cruel, but in your question you can't spell the word ' don't ' correctly. You have a comma instead of an apostrophe and it is also in the wrong place ' do,nt '.

The email address must be written perfectly and the password is case sensitive so less forgiving. If you type ' emerald ' as emrald or emeraLd it won't work.

I would suggest you you do two three things

clear you Internet history

try and find an email that you may have printed or ask someone you have written to

finally check your letters one by one

the Define Product request is interesting. It sounds like you have choices. Can you give me the full text of that error message by replying as a COMMENT to this message. Also let me know your email provider and the copy and pasted address of the website where you are trying to access.

Apr 26, 2016 | Computers & Internet

1 Answer

H0w do i get an existing magic jack to work, i had to buy new computer but now when i log in it asks for pin number. There was never a pin number


Use Magic Jack's Live Chat feature and they will set it up for you. Click the link or type the link into the address bar at top of browser http://magicjack.com/techchat/

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1 Answer

I need to renew my magicJack subscription but have no computer to plug my Magic Device into have internet service so how can I renew my subscription


You need to know the e-mail address or phone number assigned to your magic jack device along with the password, then access the self-help login page.

https://web01.magicjack.com/my/

If you don't know the password then use the reset link, but you need access to the e-mail account.

Aug 05, 2014 | Computers & Internet

1 Answer

Magic jack installation


magic jack starts to load and then it asked for my e-mail address when i put my e-mail address in it says it dont rec. it and thats where everything stops

Jan 12, 2014 | Computers & Internet

1 Answer

Magicjack problems


Magic Jack stores your messages as an AUDIO FIle. You play them back via Microsoft's player program. If your audio program is not working, then you can not play them back. Check and see if you can play a music file from the sample music folder. It works OK, then Windows Audio is fine. If not you may have turned off the Audio. Look to the lower right side of the computer screen and you will see a small speaker. Left click and see if the VOLUME is set to an audible pitch suitable to you. Check the master control and make certain it is on, set to the type of speakers you use. If all the settings are correct and the sound level is OK, then you should be able to play back your messages. Write back if you still have the same problem.

Jan 01, 2014 | Computers & Internet

1 Answer

Plug magicjack usb


If you have a magic jack + your best to connect via Ethernet , the reason for this is because you don`t have the delay a computer imposes. the reason your device dos not work on your routers usb port is the port dos not have the driver software or the operating program magic jack uses to interface with a computer and there is no way to to load it up on your router.

It will not work for you, the usb connection is for comunity access to a had drive on your network only ,,,as far as i know.

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PLEASE HELP ANYONE! I WENT INTO THE ADD/REMOVE PROGRAM SECTION WITHIN THE CONTROL PANEL! I THOUGHT THAT DELETING THE WINDOW SECURITY UPDATES FROM 2007/2008/2009 WOULDN'T CAUSE A PROBLEM, BUT IT...


Hello there,

Just do a Windows Update. Of course by doing this, your windows copy of license should be guinuine, otherwise, it would cost you more trouble.

After updating, you need to reinstall the magic jack again.

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1 Answer

My Magic Jack software does not load into my Windows XP PC


are you running NT or is it the xp form 98 that you are running? a little confused.

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1 Answer

Interactive Magic Apache Windows 95 program disk does not load into HP Pavilion - Light Strobe DVD/CD Burner. I have Windows Vista. Can it be done?


You must use Dosbox, get it at www.dosbox.com. Follow instructions and you will be able to play most old dos games. I started playing Apache 95, the game before the one you're trying to load and it plays just fine with graphics, etc... I love that game and when computer technology got better my old dos games fell by the wayside until I found dosbox.

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I have magic jack and am trying to use it for a medical device because I have a pacemaker and defibulater and it need to be monertered by a LATITUDE COMMUNICATOR.Can magic jack be used for the LATITUDE...


I have and use Magic Jack too..Does your Latitude Communicator just plug right into a phone jack with a regular phone cord? If it does, then it should work...You will have to always leave your laptop on and never turn it off because Magic Jack requires a constant connection...Plug your equipment into the back of your Magic Jack and then with another phone, call the company that monitors your pacemaker/defibulator and ask them to "test" your line to see if you will receive a signal from them through your Magic Jack...You will to have to plug it all in and then test or you won't ever know...When I plug my home phone into the back of my Magic Jack, I receive a dial tone just like it was connected to a home based landline phone

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