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Resolution centre ebay

I didn't receive what I ordered

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Posted on Jan 02, 2017

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Posted on Jul 01, 2011

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SOURCE: resolution centre ebay

According to the Paypal process when you file a claim for an item that is significantly not as described, you must return the item at your cost in order for Paypal to issue a refund for the amount you paid, not the return shipping costs. You have 10 days to provide Paypal with a tracking number. Paypal doesn't allow you to post a reply. You send the item back or in 10 days the claim is closed.
Buyers are being forced to pay to received goods the seller didn't described accurately, and in some cases, honestly.
I think that is wrong.
When you can prove that an item is significantly not as described, then Paypal should refund your entire costs of the item including shipping both ways. Sellers can take advantage of Paypal's forcing buyers to pay for return shipping.
If a buyer doesn't like something or changes their mind, and wants to return it, then the return shipping should be paid by the buyer.

Posted on Jul 04, 2014

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I ordered some product on ebay and never received the product.

Apparently you figured out how to use ebay, and you figured out how to use fixya, so I'm confused as to why you can't figure out eBay's problem resolution system.

Jul 04, 2017 | eBay Computers & Internet

5 Answers

I haven't received the item I bought on eBay

Steps to take if you don't receive an item or it's significantly not as described

If you've paid for an item but not received it, or the item doesn't match the seller's description, you can follow these steps.
Be aware of the timing for opening and closing cases. (If you paid by credit card, be aware of your card company's policies too.)
  • You can open a case in the Resolution Centre 10-45 days after the sale (for payment outside of PayPal)
  • The seller has up to 10 days to respond to your case.
  • If you haven't closed it within 90 days after the end of the transaction, your case closes automatically.

1. Talk to the seller

Most problems can be solved by direct communication between buyers and sellers. Communicate with your trading partner to try to resolve the problem. If you attempt to contact the seller by email but don't receive a response, you can request the seller's contact information and call them. If you can't resolve the problem, use the steps described here.

2. Open a case to work it out in our Resolution Centre

If you can't work things out directly with the seller, you can open a case in eBay's Resolution Centre. The Resolution Centre creates a dialogue between you and the seller and tracks your case for you.

Important: If you paid with PayPal, you'll be taken to the PayPal Resolution Centre to open your case. This is the first step in filing a dispute for protection under PayPal's Buyer Protection. You can open a case in the PayPal Resolution Centre up to 45 days after your PayPal transaction date.

The resolution process for PayPal disputes is different from the process for non-PayPal cases, which is described in the rest of this article. For full details, see the PayPal Buyer Protection Policy.

To open a case (10 to 45 days from when you bought your item):
  1. Go to the Resolution Centre.
  2. Select your problem and click Continue. You may need to sign in to your account.
  3. Enter your item number, or click Find Item to choose from your list of recent purchases.
  4. Click Continue.
  5. Under Tell us how you paid for this item, select the payment method you used.
    • If you select PayPal, you'll be redirected to the PayPal Resolution Centre. (You'll still be able to view your PayPal case from the eBay Resolution Centre.)
    • If you select another method, describe the method and clickContinue.
  6. Review your case details and then click Open Case.

More Info Click on The Link Bellow
What to do when you don receive your item or it not as described

May 15, 2014 | eBay Auctions

1 Answer

Resolution centre ebay


You must contact Ebay or the Ebay Seller.

Good luck!

Oct 28, 2013 | Computers & Internet

1 Answer

Never received my order

Not sure which country you are in, but for UK it is simple.
You go onto ebay and click customer support and then resolution centre and declare that you didn't recieve your order. They will sort it out for you.
for example Uk is

Oct 04, 2013 | eBay Auctions

1 Answer

Have not received order. receipt # 2095 9039 2543 6898

First you should try and contact who you purchased your order with and see if you can get a resolution. Failing that then you need to file a dispute in paypal that your order has not been received.

To file a dispute, log in to your paypal account and under the Account tab you will see a link to "Resolution Centre". Click on that and you will see a tab underneath which says "Report a problem" if you click this tab a button will appear to allow you to report a problem.

You will then be given 2 options, you want to choose Item dispute: I did not receive an item I purchased or the item I received is significantly not as described. After clicking on continue, you will then be able to enter the transaction ID, or find it manually. Once entered click continue and enter the reason for the dispute and you are done.
This will then be sent to the seller so a resolution can happen, if no resolution is found then it will be escalated to a Paypal claim. This is where Paypal take over and investigates with the goal of you getting your goods or your money back.

Jul 08, 2011 | PayPal Accounts

2 Answers

Goods not received 2 orders paid

hey you can complain and reclaim the money...the options are there in paypal only...just go in the summary of your the end there will be a option to will take only 4-5 days for enquiry and will get your money back.
Hope this helps

May 09, 2011 | PayPal Accounts

2 Answers

I purchased three orders from the same seller and was billed to my credit card and never received the stuff. I want my money back it's that simple. HELP ME resolve this, please :( Very unhappy with...

how did you pay.
you can contact ebay on the hompage on the left hand side you will see a contact us tab click that another page will open with answer centre also eBay explained and security centre click on security tab another page will open on the left hand side you will see live help click that you might have to wait for someone to become available or you can talk to an automated voice explain in detail your problem with the live help you should get the appropriate help
if you paid using paypal
log onto your payal account open up a dispute in resolution tab you will have to find this tranzaction and copy the details down (date/item no/etc...(write them down) make a list of problems you have with the seller to make a claim

hope this helps
dont forget to vote

Feb 16, 2011 | eBay Auctions

1 Answer

I have not got my cell phone wall charger that i order

If you have an Item Not Received in eBay, you need to file a case in their Resolution Center provided that you paid using the accepted payments in eBay (PayPal, credit card, and other online electronic payments). You can follow these steps to file a case:

1. Go to your My eBay page.
2. Hover your mouse over the Account tab and select Resolution Center.
3. Select, "I haven't received my item" and click "Continue".
4. Enter the item number and click "Continue".
5. Provide the information being asked in the form and once you're done, just click on "Submit case".

If it's more than 45 days and you can't file a case on eBay anymore, please try to complain in

I hope this helps!

Aug 17, 2010 | eBay Auctions

1 Answer

I have not received my order. #250509424340. Seller:microsoft_yy(36*) Contact to seller says the listing is closed

It appears that auction ended over 90 days ago. You will need to contact ebay at the Resolution Center
-=/ Daft Tech /=-

Oct 28, 2009 | eBay Auctions

3 Answers

EBay support

You can ask eBay to get his contact information, to do so follow these steps:
  1. Click on “Advanced Search”, located under the Search button in the top right corner of most eBay pages.
  2. Find Members section on the left side of the page, click “Find Contact Information”.

eBay will send you the details by e-mail.
Hope you receive you item.

Sep 15, 2008 | eBay Auctions

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