Question about HP Touchsmart 610-1030f 23" 3.2gI3-550 4gb Ddr3 750gb All-in-one Desktop Pc
We just got it it the mail yesterday, the touch screen only works sometimes. The mouse works still
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Posted on Jan 02, 2017
Check your drivers. Go into the device manager (start>control panel>system>hardware>device manager>human interface device) . If it shows a big yellow question mark, than it is a driver problem.
I would suggest that you either install or download the latest drivers for the mouse, and you can do this even without checking for a hardware conflict as stated above.
You can also access the control panel and trouble shoot your mouse through the mouse icon.
Even sometimes this may not work.....
I had an IBM brand optical mouse that continually plague me with problems until I gave it away with a computer that I built. The person who has it is still have occasionally issues with the mouse even with the proper drivers installed. I believe that it is a connection issue because sometimes the mouse will start working when you jiggle the male USB connection.
Posted on Oct 15, 2008
Is it still under warranty? It should be. If not then HP will help either way. This is a new development for HP to start with. Go to HP/support.com there are questions there to match up with the problem you are having if not then you can send them you actual problem you are having. They will most likely either pick up your PC at no cost or do a remote access to resolve your issue. Have any problem in doing this let me know and I will help you.
Posted on Jan 08, 2009
SOURCE: My HP touchsmart desktop powers
First of all try shutting down the computer completely, and unplugging it from the wall for about 5 minutes. Sometimes this is enough to reset the internal usb devices. This computer gets very hot, and can drop devices when overheating. If that doesn't work then try plugging in a wired usb mouse, then do a rollback using system restore to the last known working state. Also think about any recently installed programs and how they may have affected your computers sanity. Does the touchscreen still make sound when pressed? The nextwindow touchscreen should always work, even if not properly calibrated it should always be on, because its controllers are hardware, unlike other touchscreens that use software to calibrate. Check the device manager to see if any HID compliant mouse devices are listed at all. There should be at least two, one for the screen and one for the mouse.
Posted on Feb 10, 2009
Turn off the screensaver in case this is causing a problem. Make sure the graphics drivers are up tp date. Check for viruses.
Posted on Feb 24, 2011
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