Question about Philips VOIP8411B/37 IP Phone

4 Answers

Philips VOIP841 Cannot connect to Skype - Adsl problem?

I just bought the Philips Voip841 and was looking forward to calling on Skype without having my computer on. However, this has not yet been possible. Skype won't connect. I have tried unplugging everything and starting again. My Internet connection is fine and Skype is up and running on my computer. I have a Philips CPWBS154 ADSL Wireless Base Station with three LAN sockets. I use LAN 1 and 2 for my computers, and have connected the phone to the LAN 3.  What might the problem be? Should I maybe be making changes in certain settings somewhere?
Grateful for help!

Posted by on

4 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer
Re: Philips VOIP841 Cannot connect to Skype - Adsl...

Right. I've fixed it!

Here's what I did.

- You need to upgrade to the latest firmware. This is available from the Philips website. Make sure you select exactly the model of your phone. There are some instructions about how to upgrade the firmware in the manual
- Then you need to perform a reset of the system. ie: get a sharp tool and ram it into the tiny little hole on the black box which comes with the phone. If you don't do this after upgrading, it doesn' t work.
- One other tip is to check the firewall settings on your router allow the traffic in/out as well.

I called the Philips service center, and they were a bit useless, but they said if it doesn't work you could try taking the batteries out of the phone for 4 hours. Hmmmm... only try this if the above doesn't work!

Good luck.

Posted on Nov 12, 2007

Re: Philips VOIP841 Cannot connect to Skype - Adsl problem? - Philips VOIP8411B/37 IP Phone IP Phones

Buffer overflow problem.

Posted on Dec 24, 2007

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer
Re: Philips VOIP841 Cannot connect to Skype - Adsl...

An other prolem is that the Vopi841 can't resolve DNS behind a router if you are using DHCP, istead use static IP and punch in DNS adress by hand in handset this wil solve Skype login problems.

Posted on Dec 12, 2007

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer
Re: Philips VOIP841 Cannot connect to Skype - Adsl...

The solution of Doopster 12.Nov.2007 above help me. Specially the remark of taking the batteries out for 4 hours.
After the firmware upgrade and the reset I still was not able to login to skype. But after taking the batteries out for several hours, I was able to login to skype :-).

Thanks a lot Doopster

Posted on Nov 15, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Philips VOIP8411B/37 IP Phone - Cannot make outgoing Skype calls

the internet connection's outgoing is too slow. ALl internet connections have an outgoing and an incoming speed. Make sure you are not uploading anything to the internet or get a faster internet service provider

Apr 29, 2009 | Philips VOIP8411B/37 IP Phone

1 Answer

Http server password for VOIP841?

try this...

Jan 09, 2008 | Philips VOIP8411B/37 IP Phone

1 Answer

Philips voip 841: no sound on skype calls, but fixed line works f

We have had this issue recently as well with both our parents and now our

Simple solve I found here:
1. Remove batterys
2. unplug base
3. replug in base
4. Put batteries back in

Worked for us - must be a virus or something

Feb 16, 2009 | Philips VOIP8411B/37 IP Phone

1 Answer

Problem with philips voip841

Try retrieve the IP address of your VOIP841, on the handset press the “Menu” button, navigate to the “Settings” menu and choose the option “Network”, then "DHCP", it should give you an IP address, make a note of this. Open your Internet browser and type in the IP Address of the VOIP841 into the address bar. The Internet browser will show the internal Internet page of your device. Login with the following username and password:
Username: philips
Password: voip841

After logging in please navigate to the “Skype” menu option in the left side menu. On this page y ou can type your Skype username and password. Once they are filled in save your settings and test on the handset if everything is working.

Sep 25, 2008 | Philips VOIP8411B/37 IP Phone

2 Answers

¿Can be installed to work with other voip company instead of skype

Hi Mudi, This phone only works with Skype. Sorry about that. The phone also handles POTS calls (landlines) but you have to connect a physical phoneline to it!
With best regards, Fred

Aug 15, 2008 | Philips VOIP3212G/37

1 Answer

VOIP841 will not register

Probably there is typo when entering user name or login. Check and see perhaps there are some unnecessary spaces in user name or password.
Also make sure internet connection is on and working + router is configured to accept new connection.

Aug 06, 2008 | Philips VOIP8411B/37 IP Phone

1 Answer


You only need a router and a DSL connection (with a Philips VoIP841). Have a look to this review: - Review :: Philips VOIP841 PC-free DECT/Skype phone - world's first review : Page - 4/4


Jan 04, 2008 | Philips VOIP8411 IP Phone

2 Answers

Can not get the voicemail to work no matter what I try

I have skype-in and voice mail too, but don't use either. Instead, I go through, which provides my phone number and voicemail services - forwards calls to whatever phones, cell or skype, that I set it to. I won't run down the list of features, but grandcentral is a great solution to so many telephony problems, and it's FREEEEEE!

Dec 11, 2007 | Philips VOIP8411B/37 IP Phone

2 Answers


Yes, If your phone supports SIP then you should be able to program any service provider. On the other hand if this is a Skype only phone then you will not be able to use it with any other service besides Skype because they use a non-standard protocol.
I tried looking up your phone and the closest I came was :

This says in the Tech Specs that it is voip client and softphone compatible (whatever that means). It doesnt say it is SIP compatible. So look up the user manual and if it says that your phone is SIP compatible then you should be able to program any VOIP service provider (90% of them are SIP based) but if all the manual mentions is Skype and nothing else, then you might be out of luck.
Hope that helps!

Nov 29, 2007 | Philips VOIP8411 IP Phone

6 Answers

Phillips VOIP841 skype phone

DeRegister the handset and then reregister it to the base

On handset


1 ) press Reg. Register shall be highlighted.
2 ) press Page key on the base unit until the two indications turn off.
If registration is successful,the signal icon 070928095554_21019.bmp displays steadily.
If registration failed,repeat the above procedure.

Sep 17, 2007 | Philips VOIP8411B/37 IP Phone

Not finding what you are looking for?
Philips VOIP8411B/37 IP Phone Logo

1,591 people viewed this question

Ask a Question

Usually answered in minutes!

Top Philips IP Phones Experts


Level 1 Expert

58 Answers

Jose Cada
Jose Cada

Level 3 Expert

3530 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a Philips IP Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides