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We're they really serious or you might have contacted a wrong chap. We technician can unlock any phone. Your phone should be unlocked by volcano box software ver. 2.1.6 or manually by pressing volume up, power and call buttons simultaneously. Try it bob and good luck
Have you synchronized the microphones to the base yet?
If you do not have manuals. you can download them here: http://www.shure.com/americas/support/user-guides/all-user-guides/index.htm?PageNumber=15 and http://www.shure.com/americas/support/user-guides/all-user-guides/index.htm?PageNumber=14
You essentially want all the "PGX" manuals in the language of your choice as they did not distinguish the spec sheets from the manuals in the list.