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the pan hooks on to a loop at the top of the compressor. It is very difficult to get off and the instructions in the manual are not helpful. If you push the tray backwards into the fridge, that should help unhook the pan, once unhooked, you can shimmy it out. Really bad design.
I have had the exact same issue and its not a samsung issue but any modern fridge with a defrost system in the freezer (fridge doesn't generally frost up as its not run at freezing temperatures.
You need to check a few things: 1. Clear the freezer draws out and clear any ice build up. 2. Be careful and unclip the first white plastic vent panel (hint: pull from the middle an inch or two then push the sides in so the tabs are pulled towards the middle and the panel pops out) 3. Unscrew and unclip the 2nd panel (holds the circulation fan) to view the freezer coils - you will need to unclip the power for the fan and the heating coil for the drip tray under the freezing coils. 4. This is where the issue usually is:
If the tray is full of ice then do the following. If not and you can poor water through the drain hole on the bottom, then the issue is a dead sensor or control board - seek professional advice or if your game, there are swap out kits you can buy.
So the drip tray is full of ice ? Unscrew the freezer coils from the back wall but DO NOT touch it any further in case you damage it. There should be some silver tape tape that holds the tray in place - remove it and then gently lift the coils up to allow the tray out. If its too full of ice, use a hair dryer or warm water to de-ice. Once the tray is out, defrost it completely and dry it - be careful not to damage the heating wires under the tray as this is used to deice it during a normal defrost cycle. Clear any remaining ice on the coils or along the back wall - Dry it well.
Usually the cause for the drip tray to freeze up is a blockage in the drain pipe that empties into the back of the fridge. Unscrew the back panel and you will see 2 soft plastic pipes drain water into a water tray. pull both off and clean/inspect. You will notice they pinch in the middle to stop air getting back in, but allows water to drip out. If they are blocked, they will back fill the internal drains and freeze, thus fooling the fridge into thinking it hasn't defrosted yet and not turning the compressor back on. (Since this ice is hidden at the back, it is the last to melt thus the freezer gets warmer waiting for the insulated ice near the drain to melt.
When I did my freezer, the water is dripping out slowly (it was cold) but once I removed the pipe, it emptied properly. inspection of the pipe showed dirt/insect blocking the pinched section of the pipe.
Reassemble the pieces in reverse order, ensuring the water was been dried with a cloth. My fridge/freezer hasn't skipped a beat since.
Check to see looks like the container is already full. You have to remove the tray full of water and then insert it again. It will happen again and again ( overflowing water) so you need to periodically check the container pan if water is full. Also by checking periodically that pan, you will minimize rust build up. You will need to wipe around it with soft cloth or rags so the body of your refrigerator will not decaying due to rust built up. This will destroy the metal parts of the fridge. Good luck.
we had a really bad smell coming from the back of our westinghouse aurora. and yes found it to be emanating from drip tray at the back. To remove this we had to undo 4 clips at the base of black motor thingy, that the plastic drip box sits on. Then we were able to lift whole thing a bit ,(10mm up and 50mm out, approx) so we could tilt everything forward and sweeze and wiggle tray out. then cleaned with bleach. also we unblocked hole inside fridge that allows water to drip into drip tray at back.
The drain tray is under the fridge often times set back a little bit. Remove the kick plate by pulling from one side then the other side, strait forward till it pops off. The kick plate is a plate as close to the floor as you can get on the front side of the fridge going the entire width of the bottom of the fridge. Now get eye level with the underneath of the fridge. Center your view on the underneath of the fridge. The drain tray is right there. Pull it out, carefully as it is probably full of water, and dump the water out of it. Replace the drain tray and then replace the kick plate. Check the drain pan once a week or so and you should have no more water leaking on your floor. Hope this helps.
Some water dripping under the refrigerator is normal. There is supposed to be a drip tray to collect it, and there is not so much that it can't evaporate. Check to see that the tray is still there, in the right place, and not cracked. If the drip tray is full of water, then you have another problem. If your air is humid, you would get more water during the defrost cycle and the water in the drip tray wouldn't evaporate very fast. If your freezer door seal is not air tight, you would get more water to defrost. My guess is, the drip tray is out of place or cracked.
It's either the drip tray which is removeable from the front, or, mice are playing in the drip tray under the compressor. Soak in up, rinse with some ammonia water & repeat a few times. Rinse well when done. Line up some sticky traps behind the fridge. The mice found a playground amd they will return.