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What's the HDMI source? You need to disable the CC on the cable box or DVD player. These are only two of the possible HDMI sources that will provide the captions directly.
Without knowing the source, I can't tell you how to disable the captions. For many devices, you'll need to enter the settings. (Some cable/IPTV boxes will need a passcode to enter the settings menu.) On my IPTV box, the CC option is tucked into the Hardware Settings under Audio. On some satellite TV boxes, I found that the closed captioning had to be turned on at the primary box and that would enable secondary boxes to also show the captions. (It was an annoying feature for a family with one hard-of-hearing guest. They didn't need closed captions on the primary box. The specifics of their set-up and service meant that the secondary box couldn't display captions directly.)
Please add a comment with the HDMI source for specific information on turning off the captions that you currently see on that source device.
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First, I am assuming that you have the internet connected at your house and I am assuming that you have a wireless access point or a router with Ethernet connections on it. If you do not have these, then you cannot connect to the internet. On most smart TV's they have a "settings" or similarly named menu item, where you can connect to your home wireless system. Select this and then scroll down the menu until you fine something that says internet or wireless or even quick setup. From there you just select wireless, type in your access password and it should work. All this will be explained in the owners manual for your smart TV.
Did you reconfigure your router after you changed providers? Did you go from a phone company provider to a cable company provider or vice versa? If so they use different protocols and the router will need to be reconfigured. Phone companies such as AT&T use what is called PPOE and you have to put your Internet or Network userid and password into the router, you also will have to Bridge the router in most cases. Cable Companies use DHCP and there is no userid or password that has to go into the router.
Since the network provider is change you need to reconfigure it back by running the setup disc for it to detect and setup with the new configuration settings for it.But if you're not aware about those settings you can contact your provider to get the needed settings for it.